What are the responsibilities and job description for the Membership and Childcare Administrator position at TROLLCO INC?
About the Role:
The Membership and Childcare Administrator plays a crucial role in ensuring the smooth operation of membership services and childcare programs at W Club. This position is responsible for managing member relations, processing memberships, and overseeing childcare services to create a welcoming and safe environment for families. The administrator will collaborate with various departments to enhance member experiences and ensure compliance with safety regulations. Additionally, this role involves maintaining accurate records and providing support to both members and staff. Ultimately, the goal is to foster a community atmosphere that encourages member engagement and satisfaction.
Minimum Qualifications:
- High school diploma or equivalent.
- Proven experience in customer service or administrative roles.
- Strong organizational skills and attention to detail.
Preferred Qualifications:
- Experience in a childcare setting or with membership organizations.
- Knowledge of safety regulations related to childcare.
- Proficiency in using membership management software.
Responsibilities:
- Manage the membership database, including processing new memberships, renewals, and cancellations.
- Coordinate childcare services, ensuring that all staff are trained and that safety protocols are followed.
- Serve as the primary point of contact for member inquiries, providing exceptional customer service and support.
- Organize and promote family-oriented events and activities to enhance member engagement.
- Maintain accurate records and reports related to membership statistics and childcare attendance.
Skills:
The required skills in customer service are essential for effectively addressing member inquiries and resolving issues promptly, ensuring a positive experience for all. Organizational skills are utilized daily to manage multiple tasks, such as processing memberships and coordinating childcare services, while maintaining accurate records. Attention to detail is critical when overseeing safety protocols in childcare and ensuring compliance with regulations. Preferred skills, such as experience in a childcare setting, enhance the administrator's ability to create engaging programs that meet the needs of families. Proficiency in membership management software streamlines administrative tasks, allowing for efficient tracking of member data and improving overall service delivery.
