What are the responsibilities and job description for the Guest Service Associate position at Troon Golf?
Kapalua Plantation is excited to announce the exceptional career opportunity of a full-time Guest Services Associate. Qualified candidates will thrive in a hospitality environment and focus on providing superior service.
Responsible for outside guest services (carts, bags, range balls), guest relations, bag drop, club / shoe rentals, practice facility, and cart staging area.
Essential Duties :
- Delivers and promotes the Spirit of Aloha and courteous and professional service to all golfers.
- Prepares carts, bags, and practice facilities for daily play.
- Ensures customer satisfaction and positive relations through engagement with all guests and golfers.
- Works closely with inside golf staff and starters to provide a superior guest experience.
- Drives golf carts and range picker in a safe manner and approved areas at all times.
- Empties trash receptacles as needed.
- Reports any equipment issues promptly.
- Manages the golf club and shoe rental program by verifying rental count; reporting broken or missing clubs promptly; and keeping all rental equipment clean and organized.
- Washes and details golf carts after each round and reports any damages to management.
- Monitors golf supplies (tees, pencils, scorecards, water, towel, range balls etc.) and reports deficiencies to the manager in a timely manner.
- Works with management to stage all groups / outings and prepares assists in the preparation of equipment and the facility for these events.
- Regular and reliable attendance.
- Maintains a clean, safe, and orderly work environment.
- Performs other duties as required on either the Plantation or the Bay Golf courses.
Education / Experience :
Physical Demands :
Environment / Noise :
Certificates / Licenses :
Job Knowledge, Skill, and Ability Preferences :
