What are the responsibilities and job description for the Assisant General Manager position at Troon?
The Assistant General Manager is responsible for the day-to-day operation of the Pro Shop. The candidate should possess a background in business and marketing, have knowledge of the game of golf and deliver excellent customer service. The candidate needs to have excellent organizational and communication skills, and must be able to work flexible hours including evenings, weekends and holidays. They must be self-motivated, show initiative and be able to work both independently and as a team.
Essential Duties:
- opening and closing the Pro Shop
- accounting for monies that pass through Pro Shop
- providing exemplary customer service which includes but is not limited to greeting customers, answering the phone, fielding and directing inquiries
- sales/processing of memberships, green fees, club rentals, and inventory along with recording of all such sales as directed
- requisition and maintain sufficient inventory and supplies
- booking tee times
- registering golfers for everyday play, league play and tournaments
- assisting with tournament and event organization
- communicating with grounds staff any tournament preparation and course closures
- charging, rotating and cleaning golf carts
- preparing posters advertising tournaments and special events
- complete and manage schedule for employees
- daily cleaning and maintenance of Pro Shop
- maintain dress code
- notify management of any concerns or problems
- Understand and monitor the tee sheet and be able to communicate play restrictions as relates to guests, while consistently maintaining communications and coordination with the starter and outside services
Qualifications, Experience and Skill Requirements:
Must have a friendly and positive personality
Must have strong communication and interpersonal skills
Must have basic computer skills
Must be dependable and have a strong work ethic
Knowledge about the game of golf preferred
Education/Experience:
Associate’s degree (AA); or six months to one year related experience and/or training; or equivalent combination of education and experience.
Physical Demands:
Frequently stands and uses hands, reaches with hands and arms, talks or hears. Occasionally walks, sits, climbs, balances, stoops, kneels, crawls or crouches. Regularly lifts up to 10 pounds and occasionally lifts up to 50 pounds.
Job Knowledge, Skill, and Ability Preferences:
Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English).
This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.
Compensation range: Between $45,000-$60,000 DOE
About Troon
Troon started as one facility in 1990 and has since grown to become the world’s largest professional club management company. We offer careers around the world at all levels of golf operations, opportunities for professional development, growth opportunities and a comprehensive benefits package. Our goal is to create extraordinary guest and member experiences through personalized service, consistency, and uncompromising attention to detail. For more information about the Troon Experience, please visit https://www.troon.com/
Salary : $45,000 - $60,000
