What are the responsibilities and job description for the Banquet Server/Bartender position at Troon?
SUMMARY
Maintains a bar and serves banquet guests in accordance with established standards and with hospitality and professionalism.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Greet guests, escort them to their seats and present them with menus and beverage lists.
- Create a warm and welcoming atmosphere for guests and employees.
- Answer questions about menu items and beverages including their ingredients, preparation, accompanying items and make recommendations.
- Serves guests with food and beverage in a positive and friendly manner
- Presents order choices in a prompt and efficient manner
- Presents dining ambiance with an enthusiastic attitude.
- Check with customers to ensure that they are enjoying their meal and experience and take action to correct any problems.
- Stocks/sets up a portable bar, mixes and serves alcoholic beverages, assists in cost control, inventory and maintaining inventory records.
- Maintains inventory control through conscientious use and careful monitoring of all food and beverage products.
- Communicates with management in a timely manner when supplies are needed.
- Ensures compliance with applicable state liquor laws and standard operating procedures provided by the management.
- Communicate guest requests and concerns to the Department Manager.
- Performs opening and closing duties which include, but are not limited to: inventory, cash control, cleaning, set-up and break-down of a portable bar.
- Accountable for checks and cash transactions.
- Utilizes Point of Sales System.
- Reviews banquet schedule for changes, calendar of events, and special events. Incorporates safe work practices in job performance.
- Regular and reliable attendance.
- Performs other duties as required.
QUALIFICATIONS
Required
- To perform this job successfully, an individual must be able to perform each duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Able to pass a drug test and pre-employment criminal background check.
- Must be 21 years of age.
- Must be dressed neatly and well groomed in company approved uniform at all times.
- Must be able to operate P.O.S. computer, make changes correctly and make credit card transactions accurately.
- Must be able to safely operate and drive beverage carts.
- Must be able to deliver plated food, clear tables and assist in banquet set up, which may require lifting up to 50 lbs.
- Must be able to calmly respond to angry guests and notify a manager.
- Must be able to read and write notes to hearing impaired guests.
- Stands, walks and sits during the entire shift.
- Must be able to pass server validation.
- Reaches, bends, stoops and wipes.
- Basic cooking principles; grilling items, composing plates and applying condiments.
- Must be able to verbalize menu items clearly to guests while taking their orders or responding to their requests.
- Must be able to hear well amongst loud background noise.
- Must be able to write or memorize orders.
- Must balance at the end of each shift.
- Must be able to effectively card all guests who appear under the age of 30 for alcohol purchases and under the age of 25 for tobacco purchases.
