What are the responsibilities and job description for the Guest Check-In Agent position at Troon?
Location: Shreveport, LA
Job Type: Part-Time or Full-Time
Reports To: Assistant General Manager
About the Role:
As a Guest Check-In Agent, you’ll be the first point of contact for guests, setting the tone for a memorable experience. This role involves welcoming guests, managing check-ins, handling reservations, and ensuring a smooth start to their visit. Ideal candidates are energetic, personable, and efficient, creating a welcoming environment while keeping operations running seamlessly.
Key Responsibilities:
- Greet guests warmly and provide a friendly, engaging welcome.
- Assist with check-in, including managing waitlists and reservations.
- Explain gameplay options, membership programs, and pricing.
- Process payments accurately and efficiently.
- Communicate estimated wait times and direct guests accordingly.
- Maintain a clean and organized check-in area.
- Answer guest inquiries regarding venue activities, menu offerings, and policies.
- Work closely with the Guest Services team to ensure a seamless experience.
- Uphold service and hospitality standards to enhance guest satisfaction.
Qualifications & Skills:
- Prior customer service, front desk, or hospitality experience preferred.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced, high-energy environment.
- Comfortable handling cash and electronic payments.
- Positive attitude and ability to engage with guests of all ages.
- Must be able to stand for extended periods and work in a dynamic setting.
- Availability to work evenings, weekends, and holidays as needed.
Why Join Us?
- Competitive pay and tips.
- Fun, team-oriented work environment.
- Opportunities for growth and career advancement.
- Discounts on food, drinks, and venue experiences.
About Chasing Aces Golf:
Chasing Aces Golf is Shreveport's premier entertainment and golfing venue, offering a diverse range of experiences suitable for all. Our facilities include state-of-the-art driving range bays, a nine-hole LED Smart Course, and an 18-hole miniature putting course. We are committed to providing an exceptional social golfing experience, blending premium facilities with engaging social events in an environment designed for fun, learning, and unforgettable moments.
Join our team and enjoy a fun, dynamic work environment where you help create an exceptional guest experience!
This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.
