What are the responsibilities and job description for the Host/Food Runner/Busser position at Troon?
Summary
Efficiently takes orders, serves food and beverages, clears tables, handles checks, and consistently delivers exceptional service to members, resort guests, and colleagues at the poolside.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Efficiently takes orders, serves food and beverages, clears tables, handles checks, and consistently delivers exceptional service to members, resort guests, and colleagues at the poolside.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Welcome and seat guests, providing menus and beverage options.
- Foster a friendly and inviting environment for guests and team members alike.
- Knowledgeably answer inquiries about menu items and beverages, offering recommendations.
- Inform guests of daily specials.
- Take accurate food and beverage orders, verifying age for alcohol consumption.
- Enter orders promptly and accurately into the POS system.
- Serve food and beverages promptly, including specialty items.
- Ensure guest satisfaction by checking in and addressing any concerns.
- Maintain table cleanliness, pre-bussing, bussing and replenishing supplies.
- Present and process checks efficiently.
- Clear tables and manage dishware in an orderly manner.
- Handle payment transactions, whether by check or credit card.
- Provide attentive service until guests depart, bidding them a warm farewell.
- Uphold the high standards of service and cuisine set by Juniper Preserve.
- Represent Juniper Preserve and the Food & Beverage Department positively at all times.
- Follow protocols for responsible alcohol service.
- Assist in setting up dining areas for various events.
- Complete assigned side work duties as directed by the F&B Assistant Manager.
- Attend training sessions and department meetings as required.
- Keep supervisors informed of any issues and suggest solutions.
- Foster positive relationships with colleagues and suppliers.
- Perform duties in accordance with company policies and objectives.
- Run food from kitchen to table as needed
- Ensure proper training for new employees and ongoing development.
- Manage multiple tasks effectively.
- Adhere to safety protocols.
- Maintain professional conduct and appearance.
- Support company values and guest service philosophy.
- Maintain a positive attitude and flexibility in task assignments.
- Support Food & Beverage teams by providing assistance in various areas as needed to ensure smooth operations.
