What are the responsibilities and job description for the Locker Room Manager position at Troon?
The locker room manager plays a vital role in providing exceptional service and enhancing the overall member experience at Shell Bay. It is a key position at the club and one that interacts with every member and guest that enters the property.
Essential Duties:
- Staff Supervision: Hiring, training, scheduling, and supervising locker room attendants to ensure high-quality service standards are consistently met.
- Facility Maintenance: Regularly inspecting the locker room facilities to ensure cleanliness, proper functioning of equipment, and adherence to health and safety regulations.
- Member Relations: Building and maintaining positive relationships with club members, addressing any concerns or feedback promptly, and ensuring a welcoming and professional atmosphere.
- Concierge Services: Providing personalized assistance to members, such as arranging reservations, booking appointments, or coordinating special requests.
- Inventory Management: Monitoring and replenishing supplies such as towels, toiletries, and amenities to ensure adequate stock levels at all times.
- Security: Implementing security protocols to safeguard members' personal belongings and ensure the safety of the locker room area.
- Budget Management: Assisting in the preparation and management of the locker room department budget, including monitoring expenses and optimizing cost-effective solutions.
- Event Coordination: Collaborating with other club departments to coordinate events, tournaments, or special occasions that may require locker room facilities and services.
Overall, the role of a high-end country club locker room manager involves overseeing all aspects of the locker room operation to provide an exceptional experience for members and guests while upholding the club's standards of excellence.
Education/Experience: It is important for the candidate to have extensive golf and hospitality experience.
