What are the responsibilities and job description for the Maitre D position at Troon?
Responsibilities
- The Maitre' D / Guest Relations role is crucial to the overall guest experience
- This role is typically the first point of contact with our brand, company and team
- This person sets the tone for the guests and the rest of the team - how exciting and challenging at the same time
- While not an expert in every category, this person can speak to all aspects of the business from the food we serve to the ethos of the business
- Oversee Host Station
- Update/implement host manual
- Develop consistent language and presence to be upheld by F&B team
- Take current host manual and training guides and update
- Determine staffing pars by day of week and by season
- When working a host shift, main point of contact for guests walking through the door
- Set the guest up with a great experience
- Develop strategies for collecting more details and notes on our guests
- Oversee Resy Operations
- Control reservations
- Own Guest Communications
- Maintain overall Resy tidiness
- Review Resy analytics on a weekly basis to mine for useful data
- Phone Communications
- Ensure phones are being answered and guests are being helped with reservations
- Create and maintain Voicemails - update as needed with hours of ops, reservation details, parking
- Ensure group bookings are entered in Resy correctly and business has all details needed to execute reservation
- Point of contact for any reservations under 20 guests and ensure all details are collected and chef is aware of any dietary requirements
