What are the responsibilities and job description for the Outside Services (Starter & Cart Attendant) position at Troon?
The Starter/Cart Attendants are integral to the guest experience and are important staff members on the golf operations team. Starters will provide guest services by guiding players to the first tee at appropriate times and controlling a smooth pace of play on the golf course. They will also provide other guest services in the form of communication, directions, advice and answer questions from guests on other topics related to the golf course. In addition, the Starter/Cart Attendant will tend to the golf cart fleet and driving range.
Qualifications, Knowledge and Skill Requirements:
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Must have a valid driver’s license (if driving golf cars or driving range equipment)
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Must have a strong work ethic
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Must have friendly personality and enjoy working with the public
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Organized, able to work well in fast paced environment
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Must have strong customer/guest orientation
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Must have strong communication and interpersonal skills
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Must be dependable
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Ability to learn and enforce course policies, rules, and regulations
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Ability to follow verbal and written instructions
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Ability to use equipment and tools properly and safely
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Knowledge about the game of golf preferred
Position Responsibilities:
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Maintain professional appearance
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Provides information regarding the golf course, play time and other golf related issues
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Provides customer service to arriving guests to help expedite check-in process
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Verifies that all revenues have been properly recorded by inspecting receipts for all players before they begin play on the golf course
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Keeps golf shop personnel informed regarding pace of play off the first tee
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Supplies guests with scorecards, pencils and other items if needed
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Advises guests of course conditions and expected pace of play
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Implement and support all course policies and programs as communicated by management
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Observes pace of play on the golf course
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Assists slower groups/players and requests them to speed up play, where appropriate
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Requests slower playing groups to allow others to play through, if appropriate
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Reports pace of play to starter and golf shop personnel
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Assists starter on the first tee if needed during heavy demand periods
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Reports infractions to appropriate golf shop personnel (Head Pro, 1st Assistant, etc.)
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Ensures that all guests/players are following golf course rules and etiquette
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Brings carts from the cart barn in the morning and returns carts to the cart barn at the end of the day
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Cleans, fuels, and checks carts after each use
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Cleans and maintains cart barn
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Ensures the carts are available for player use at all times
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Receives and communicates complains to the Pro Shop
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Works closely with Pro Shop staff to prepare and conduct golf tournament
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Implements and supports all course policies and programs as communicated by management
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Perform other duties as assigned by supervisor or manager
About Troon
Troon started as one facility in 1990 and has since grown to become the world’s largest professional club management company. We offer careers around the world at all levels of golf operations, opportunities for professional development, growth opportunities and a comprehensive benefits package. Our goal is to create extraordinary guest and member experiences through personalized service, consistency, and uncompromising attention to detail. For more information about the Troon Experience, please visit https://www.troon.com/.
