Server

FLSA Status: Non Exempt

Department: Food & Beverage

Reports to: Supervisor, Assistant Manager or Other Department

Manager or Director

This position is seasonal beginning in May

General Purpose:

Serves guests food and beverage items in a prompt, professional and courteous manner.

Essential Duties:

• Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
• Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.
• Acts with integrity, honesty and knowledge that promote the culture values and mission of The Club at Arrow Creek
• Provides immediate attention to all guests upon seating.
• Describes specials of the day to the guests. Answers questions regarding any menu item and offers suggestions of menu items when appropriate.
• Takes food and beverage orders from guests and delivers food to guests promptly after preparation.
• Making menu item recommendations.
• Communicating any food allergy or special nutrition needs to kitchen staff
• Follows-up with guest to ensure satisfaction. Replenishes items as needed.
• Providing attentive service to guests, i.e. refilling drinks as needed and checking their needs during meals.
• Participates in pre-shift meetings and taste tests.
• Maintains clean/organized workstation and side work duties.
• Accountable for checks and cash transactions. Utilizes Point of Sales System.
• Follows established systems for taking, placing, and delivering orders.
• Follows established standards for greeting, cocktail service, food delivery and general service techniques.
• Practices tray service for all food and beverage service.
• Incorporates safe work practices in job performance.
• Regular and reliable attendance.
• Performs other duties as required.

Education/Experience:

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Environment/Noise:

Occasionally works in outdoor weather conditions. Noise level is moderate.

Job Knowledge, Skill, and Ability Preferences:

• Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English).
• Meets state age requirements for handling alcoholic beverages.
• Knowledge of POS system

Assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, and safely. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please speak to your supervisor or contact The Club at ArrowCreek Human Resources Department if you feel that you require an accommodation.

Education/ Certificates/ Licenses/ Training

• High School Diploma preferred. Must obtain any required local and state licenses or certifications.
• Food Safety and Sanitation Training and Alcohol Awareness Training.

Background/ Knowledge

Knowledge of dining room operations required.

Skills

Ability to communicate effectively with managers, guests and employees both verbally and in writing. Must be able to perform basic math computations.

Physical Requirements

While performing the duties of this job, the employee is regularly required to stand, talk or hear. The employee frequently is required to walk; use hands to finger, handle, or feel; reach with hands and arms; and climb or balance. The employee is occasionally required to sit; stoop, kneel, and crouch; and taste or smell. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to

perform from time to time.