What are the responsibilities and job description for the Loan Servicing Manager (Remote, USA) Full Time position at Trophy Point Investment Group, LLC?
Job Description: Loan Servicing Manager
Company: Trophy Point Investment Group
Position: Loan Servicing Manager
Location: Remote (USA)
Status Type: Full-Time Employee
Compensation: Based on experience
Website: https://trophypointlending.com
Position Overview
Trophy Point Investment Group is seeking an experienced Loan Servicing Manager with a strong background in ledger accounting and mortgage servicing. This role bridges Operations and Accounting, ensuring seamless loan servicing, accurate financial documentation, and effective communication with investors and stakeholders. The ideal candidate will bring expertise in managing loan processes, familiarity with mortgage and banking terminology, and strong organizational skills.
Key Responsibilities
Loan Servicing and Ledger Management
- Manage incoming and outgoing bank wires, distributing incoming wires to departments and accurately processing outgoing wires.
- Record and maintain detailed ledger accounts for each loan, ensuring accuracy in postings related to interest, principal, escrow, and fees.
- Process and document payoff demand requests accurately and in a timely manner.
- Oversee escrow accounts, including disbursement for taxes, insurance, and other escrowed items, while conducting regular reviews for compliance.
Reconciliation, Reporting, and Documentation
- Perform daily reconciliation of bank statements, loan transactions, and ledgers to ensure all records are accurate and up-to-date.
- Generate daily reports and prepare financial summaries for review by Operations and Accounting teams.
- Accurately document all transactions and updates within company software, ensuring records are thorough and compliant with company standards.
- Monitor incoming emails, handling department inquiries promptly and routing requests as necessary.
Communication and Relationship Management
- Serve as the primary point of contact for private lenders, providing prompt and professional responses to inquiries within industry time limits.
- Communicate clearly and effectively across departments, facilitating collaboration between Operations, Accounting, and external stakeholders.
- Collaborate closely with the Accounting Manager to ensure that loan servicing aligns with accounting standards and regulatory requirements.
Compliance and Risk Management
- Read, interpret, and apply federal, state, and local collection laws, rules, and regulations, including FDCPA and CFPB, ensuring adherence to compliance standards.
- Identify and mitigate potential financial risks in loan servicing, collaborating with Operations and Accounting to address issues promptly.
- Assist with audit preparation and ensure all loan servicing activities are documented according to company policies and regulatory standards.
Qualifications
- Education: Bachelor’s degree in Finance, Accounting, Business, or a related field preferred.
- Experience: Minimum of 3-5 years in mortgage loan servicing, ledger accounting, or a similar role within the financial or real estate industry.
- Technical Skills: Proficiency in loan servicing software, ledger accounting, and financial reporting tools; banking experience preferred.
- Compliance Knowledge: Working knowledge of federal, state, and local collection regulations, including FDCPA and CFPB, and the ability to apply them effectively.
- Mortgage Knowledge: Familiarity with mortgage terminology, payoff demand processing, and related documentation.
- Communication Skills: Strong written and verbal communication skills, with the ability to clearly convey information across departments.
- Organizational Skills: Advanced organizational and multitasking abilities to manage high-volume tasks efficiently.
Additional Requirements
- Ability to pass a background check.
- Bank and mortgage industry experience preferred.
- Demonstrated ability to handle confidential information responsibly.
Why Join Trophy Point
- Strategic Role: Support essential functions in loan servicing, contributing directly to company financial operations and investor relations.
- Collaborative Team: Be part of a dynamic team that values communication, efficiency, and professional growth.
- Flexible Work Environment: Enjoy the flexibility of a remote role with a company committed to excellence in private lending.
About Us
Trophy Point Investment Group is a premier private direct lender providing flexible financing solutions for real estate professionals. Founded by West Point graduates, we uphold the highest standards of integrity and service, helping investors achieve financial growth through reliable and efficient lending solutions.
