Description
Competitive Benefits. Meaningful Extras. Unmatched Value.
- A place where you can take your career in the direction you want to grow and go
- Save on gas at stations across Canada, including Chevron, Fas Gas, Ultramar, and Pioneer
The Opportunity :
The Branch Manager is responsible for the wholesale sales growth, retention of customers, customer satisfaction, profitability, operational controls, health and safety performance and regulatory compliance. The function of this position is to successfully achieve financial goals and objectives of the SEROC.
Responsibilities :
Hire, train, and manage a team of direct reports including office support, Dispatchers, and CDL DriversAssign and monitor clerical and administrative responsibilities and tasks among office staff. Allocate available resources to enable successful task performance. Co-ordinate office staff activities to ensure maximum efficiency.Assign or delegate responsibilities to employees within the department. Evaluate and manage staff performance. Coach, mentor and discipline staff. Manage internal staff relations.Design and implement office policies and procedures. Oversee adherence to office policies and procedures. Analyze and monitor internal processes. Implement procedural and policy changes to improve operational efficiencies.Work with the Director of Operations and the Finance Department regarding the budget and financial planform the department. Prepare forecasting of budgets annually to set goals and expectationsPromote products and maintain the coordination with sales personnel. Develop, implement and review goals nonincreasing sales, growth and profitability. Provide leadership and vision to the organization by assisting with the development of long range and annual plans, and with the evaluation and reporting of progress on plansCollaborate with suppliers to ensure all allocations are met and request additional product if needed (be more specific)Responsible for plant, warehouse, facility and equipment associated with BranchResponsible for the maintenance and cleanliness of plant, warehouse, facility and equipment associated with BranchResponsible for rolling assets associated with branch including but not limited to Tankwagons, Transports, Trailers, Service Trucks etc.Onboard drivers and provide clear guidance on dress attire, proper use of uniforms, safety boots and PPECoordinate’s exemption requests when drivers experience long lines or loading, and customer supply is exhaustedMaintain driver performance and compliance will all applicable DOT laws, manage driver performance through camera system and provide coaching and feedback.Maintain file for driver quarterly review and safety bonus.In the event of a fuel shortage and a blanket Driver exemption notification is provided by the State to exceed the daily hours, the Branch Manager would coordinate with Marketing Manager and Dispatchers to disseminate deliveries to Drivers to meet customer needs and communicates with management and the Safety Department to ensure Driver safetyMaintain and uphold customer relationships to maximize profitability. Resolve customer’s complaints and inquiriesCommunicate and enforce all safety and security issues for the Branch, including the property and vehicles. Report and process all employee and / or customer incidents or unsafe acts in accordance with policy and procedureEmployee is expected to set priorities and meet deadlines. Employee is responsible for planning and carrying out assignments, resolving conflicts that arise, informing and coordinating with others as expected. Employee is accountable for ensuring the technical accuracy of their work and maintaining good working relations, both internal and external to SEROC. Self-direction and motivation are also expectedMust meet performance expectations. Must complete all duties as assigned.Qualifications :
Bachelor’s degree in business related field OR High School Diploma or GED equivalent paired with 5 or more years of experience in business management or related fieldMinimum of 5 - 7 years of management experience along with planning and financial oversight, designing and managing operating budgets, personnel management, including hiring, and evaluationExperience in Transportation industry requiredBilingual an asset, English and SpanishProven skills in business and financial managementExcellent verbal and written communication skillsProven ability to cope with conflict, stress and crisis situationsKnowledge of Microsoft OfficeStrong analytical skills and the ability to recognize opportunities to improve the business results and / or profitability.Record of success driving an efficient and profitable departmentProven ability to understand the needs of business accounts and converting those needs into salesAbility to travel to meet business demandsHumble. Hungry. Smart. Does this sound like you?
Do others describe you as someone who seeks diversity – not validation – when approaching decisions and solving problems? A team captain who recognizes and celebrates individual and group wins? Someone who is guided by principles, not rules, and believes mistakes are opportunities for learning and continuous improvement? Someone who recognizes there is more than one way to solve a problem? You sound brilliant to work with!
We Want You To Shine :
We are committed to providing equal opportunities to all applicants. If you require accommodation due to a disability, you will have an opportunity to notify us when scheduling your interview.
Belonging Matters. Because You Do :
We are an equal opportunity employer and encourage applications from all qualified individuals.
Our ability to work as one team across Canada, the United States and the Caribbean is foundational to our success. We show up as our authentic selves each day and create space for one another’s unique contributions.
Our Employee Resource Groups (ERGs) and Affinity Networks help us activate enterprise-wide strategies that power a proactive culture of diversity, equity, inclusions, and ultimately – belonging.
We respect the diverse cultures, traditions and perspectives of Indigenous Peoples and seek to achieve equitable partnerships and opportunities with Indigenous communities.
The Fine Print :
Candidates must be legally eligible to work in the country in which they applied. Regrettably, we are unable to sponsor employment visas at this time.
Please note that final candidates for this position will be required to undergo a confidential pre-employment background check, including but not limited to educational, criminal, credit, drug and alcohol, and / or fitness for duty testing.
