HVAC Training Specialist

Description

Join Our Team as a Technical Support Specialist! 

Are you a problem-solver with a passion for technical expertise and helping others? Do you thrive on providing exceptional service and building strong relationships? If so, Tropic Supply has the perfect opportunity for you! We're seeking a Technical Support Specialist to join our team and elevate the experience for our HVAC Consultants, Resource Centers, and valued customers.

Who We Are

As the largest independent, family-owned HVAC and refrigeration wholesale distributor in Florida, we believe people matter. Our mission is to create meaningful relationships, deliver reliable solutions, and foster a positive environment where our team members and customers thrive.

What You’ll Do

As a Technical Support Specialist, you’ll be the go-to resource for technical solutions, empowering our team and customers with your expertise. Your responsibilities will include:

Expert Troubleshooting:

• Handle calls from internal and external customers to resolve technical issues.
• Provide accurate technical documentation to contractors and team members.
• Visit job sites when issues can’t be resolved over the phone or video.
• Log all activity in our customer relationship management platform.

Training & Development:

• Design and deliver group and individual training (in person or via video).
• Help contractors improve installation and maintenance procedures.
• Onboard new techs and customers, introducing them to our product lines.
• Showcase competitive advantages to convert prospects into loyal customers.

Manufacturer Collaboration:

• Partner with manufacturers to resolve customer issues and test products.
• Assist with warranty and labor claims, dispute resolutions, and direct homeowner communications.
• Identify and communicate product trends and potential improvements.

Continuous Learning:

• Keep certifications up-to-date with the latest training events to stay ahead of product evolution.

Qualifications

What You’ll Bring

We’re looking for someone who:

• Has 4-7 years of field experience or equivalent training.
• Is proficient in Microsoft Word, Excel, and Outlook.
• Can build and maintain strong relationships with team members, management, and contractor customers.
• Is willing to travel within our trading area.
• Lives and breathes Tropic Supply’s core values:
• Providing resourceful and reliable solutions.
• Managing relationships, not transactions.
• Demonstrating accountability, integrity, and positivity.
• Treating everyone with respect and humility.

What We Offer

• A culture of support, respect, and continuous improvement.
•  Opportunities to grow your skills and advance your career.
• The chance to make a real impact in the HVAC industry.

Our Core Values:

At Tropic Supply, we live by our values, and we expect the same from our team members:

• Trust: We deliver dependable and resourceful solutions.
• Relationships: We focus on managing relationships, not just transactions.
• Own It: We take accountability from start to finish—no passing the buck here!
• Positive Attitude: We believe happy people create positive experiences.
• Integrity: We do the right thing, even when no one is watching.
• Considerate: We treat everyone with respect and humility.

Ready to Join Us?

Be a part of a team where your technical expertise and passion for service will shine. Apply today and let’s build something great together!

Tropic Supply – Where relationships thrive, people matter, and technical excellence drives success!