Refrigeration Support Specialist

Description

Do you have a passion for the refrigeration industry? Do you thrive on offering product selection solutions for customers and team members? Are you precise and detail oriented? Do you love to learn and participate in training other team members? If you do, then this role may be for you.

What makes us special?

Tropic Supply has been distributing refrigeration equipment and supplies for over 50 years!  The company was founded in 1973 and has an incredibly loyal workforce of almost 300 team members spread across 23 resource centers throughout the state of Florida.   We take pride in our “family first” culture which is represented by our core values which are called “The TROPIC Way”:  TRUST (consistently providing resourceful and reliable solutions), RELATIONSHIPS (we manage relationships, not transactions), OWN IT (each of us is accountable the whole way through), POSITIVE ATTITUDE (we believe happy people ensure a positive experience), INTEGRITY (how we do business is as important as the business we do), CONSIDERATE (we treat people with respect and humility).   Here at Tropic, we believe in giving back to our community and want our employees to feel a connection to worthwhile causes.

Snapshot of Key Responsibilities:

The Refrigeration Support Specialist is responsible for developing, quoting and selling refrigeration projects to contractors in the supermarket, cold storage, food service refrigeration and mechanical HVAC segments.

In this role, the Refrigeration Support Specialist should act as a trusted resource assisting the Refrigeration Market Leader and the Resource Center team members in their assigned markets.

Key responsibilities include, but are not limited to:

• Full days split between quoting refrigeration projects to a variety of refrigeration contractors and answering questions from Resource Center sales teams within their given market.
• Effective communication with Refrigeration Market Leader to ensure timely quotation of refrigeration projects.  
• Supporting Refrigeration Market Leader’s training and coaching efforts within local Resource Center teams.
• Participating with Refrigeration Market Leader and vendors with internal sales team training.
• Continual learning because they know that their knowledge of the refrigeration industry is the currency to creating credibility with customers and Resource Center teams.
• Proactive communication with the Refrigeration Product Manager to ensure proper mix and inventory levels based on market demand.
• Collaboration with other internal teams, like marketing and purchasing, to accomplish the common goal of growing refrigeration product revenue.

Our Core Values – It’s How We Roll:

• Trust: We deliver resourceful and reliable solutions.
• Relationships: We focus on long-term relationships, not just transactions.
• Own It: We take full responsibility from start to finish—no passing the buck.
• Positive Attitude: Happy people create positive experiences.
• Integrity: We do the right thing, even when no one’s looking.
• Considerate: We treat everyone with respect and humility.

Qualifications

Keys to Success in this Role:

Our ideal candidate excels at handling multiple quote requests simultaneously:

• They are effective time managers, able to complete time sensitive quotes and product selection requests for both contractors and Resource Center team members.
• Careful and focused on the details, they provide accurate project quotes and product selections.
• Product knowledge experts who can collaborate with refrigeration product management to ensure proper mix and inventory based on market demand.
• Great record keepers who track quotes in our CRM system and review with the Director of Refrigeration to decide how to modify past quotes for future success.
• They are passionate about learning and training the next generation to support refrigeration contractors.

Meet the Manager:

My name is Bobby Burnett, and I am the Director of Refrigeration Sales at Tropic Supply, where I specialize in training, empowering and supporting our Refrigeration sales and support teams. I know the challenges that poor communication with supervisors can create so I strive to always be available to talk, visit and support my team. One of my favorite parts of my job is brainstorming with our team the potential solutions that we can offer to customers to grow our business. A strong believer in life-long learning, I am passionate about helping our team reach greater success by equipping them with the knowledge and confidence that they need to bring value to their customers and prospects. I have personally seen the power that positivity has in the workplace, and I consistently use humor in my interactions with our team and customers to promote stronger relationships. If you love the thrill of outside sales, enjoy continually learning and solving problems while bringing fun and positive energy into the workplace, I will enjoy working with you! 

Perks & Benefits:

• 100% company-paid health and life insurance for our team members.
• Short-term/long-term disability policies.
• Dental and vision plans.
• 401(k) plan with company match.
• A supportive, drug-free workplace that values you and your career growth.

Join the Tropic Supply Team!

Tropic Supply, Inc. is an equal-opportunity employer.