What are the responsibilities and job description for the HVAC Training Specialist position at Tropic Supply?

Job Details

Job Location

T11 Cape Coral - Cape Coral, FL

Description

Join Our Team as a Technical Support Specialist!

Are you a problem-solver with a passion for technical expertise and helping others? Do you thrive on providing exceptional service and building strong relationships? If so, Tropic Supply has the perfect opportunity for you! We're seeking a Technical Support Specialist to join our team and elevate the experience for our HVAC Consultants, Resource Centers, and valued customers.

Who We Are

As the largest independent, family-owned HVAC and refrigeration wholesale distributor in Florida, we believe people matter. Our mission is to create meaningful relationships, deliver reliable solutions, and foster a positive environment where our team members and customers thrive.

What You'll Do

As a Technical Support Specialist, you'll be the go-to resource for technical solutions, empowering our team and customers with your expertise. Your responsibilities will include :

Expert Troubleshooting :

Handle calls from internal and external customers to resolve technical issues.
Provide accurate technical documentation to contractors and team members.
Visit job sites when issues can't be resolved over the phone or video.
Log all activity in our customer relationship management platform.

Training & Development :

Design and deliver group and individual training (in person or via video).

Help contractors improve installation and maintenance procedures.

Onboard new techs and customers, introducing them to our product lines.

Showcase competitive advantages to convert prospects into loyal customers.

Manufacturer Collaboration :

Partner with manufacturers to resolve customer issues and test products.

Assist with warranty and labor claims, dispute resolutions, and direct homeowner communications.

Identify and communicate product trends and potential improvements.

Continuous Learning :

Keep certifications up-to-date with the latest training events to stay ahead of product evolution.

Qualifications

What You'll Bring

We're looking for someone who :

Has 4-7 years of field experience or equivalent training.

Is proficient in Microsoft Word, Excel, and Outlook.

Can build and maintain strong relationships with team members, management, and contractor customers.

Is willing to travel within our trading area.

Lives and breathes Tropic Supply's core values :

Providing resourceful and reliable solutions.

Managing relationships, not transactions.

Demonstrating accountability, integrity, and positivity.

Treating everyone with respect and humility.

What We Offer

A culture of support, respect, and continuous improvement.

Opportunities to grow your skills and advance your career.

The chance to make a real impact in the HVAC industry.

Our Core Values :

At Tropic Supply, we live by our values, and we expect the same from our team members :

Trust : We deliver dependable and resourceful solutions.

Relationships : We focus on managing relationships, not just transactions.

Own It : We take accountability from start to finish-no passing the buck here!

Positive Attitude : We believe happy people create positive experiences.

Integrity : We do the right thing, even when no one is watching.

Considerate : We treat everyone with respect and humility.

Ready to Join Us?

Be a part of a team where your technical expertise and passion for service will shine. Apply today and let's build something great together!

Tropic Supply - Where relationships thrive, people matter, and technical excellence drives success!

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HVAC Training Specialist

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