Resort Manager

Job Overview

We are seeking an experienced and dynamic Resort Manager to oversee the daily operations of our luxurious resort. The ideal candidate will possess strong leadership skills and a passion for hospitality, ensuring that all guests receive exceptional service during their stay. This role sets the strategic direction ensuring alignment with our luxury standards and values and requires a strategic thinker who can manage budgets effectively while enhancing guest satisfaction and maximizing revenue. The Resort Manager serves as the coach and champion of all team members, attracting new talent, developing their skills, and creates a positive and enriching culture on property. This role is a consummate host – serving as the Ambassador and key spokesperson for the hotel, nurturing relationships with team members, hotel owners and within the community. Effectively managing the owner relationships on behalf of Prime Hotels, to ensure the owners maintain trust and confidence in our stewardship of their assets. Oversee the development of the strategy and business plan to deliver on our mission of being the best-loved operator of one-of-a-kind luxury hospitality and experiences. Responsible for initiating, facilitating, and guiding well-designed and creatively curated guest experiences unique to the property through adventures, activities, classes, amenities, product selection, partner alignment, and space activation. Establishing and maintaining thematic stories and elements that influence and guide the properties guest experience. Develop the recruitment and employee branding strategy so that we are the employer of choice in the market. Build a rich culture of trust, pride and joy that will result in a high employee advocacy and engagement. Oversee the creation and successful implementation of the guest experience - Pre-Arrival, Arrival, During the Stay, Departure and Post-Departure to ensure that our guests report the highest levels of personal and customized services, and that our team is motivated and engaged. Oversight of OS&E, Uniform Program, Retail Program to ensure we are design-led in all our guest touch points. Ensure that accurate monthly forecasting is presented to ownership for financial planning. Be the sales champion and visible with most influential travel advisors, clients, and media.

Responsibilities

• Lead and manage all aspects of resort operations, including front desk, housekeeping, and maintenance departments.
• Develop and implement policies and procedures to ensure efficient operation and high-quality guest experiences.
• Oversee budgeting processes, monitor expenses, and implement cost-control measures to achieve financial goals.
• Foster a positive work environment by training, mentoring, and motivating staff to deliver outstanding service.
• Address guest inquiries and concerns promptly with excellent phone etiquette and problem-solving skills.
• Collaborate with marketing teams to promote the resort and increase occupancy rates through effective revenue management strategies.
• Ensure compliance with health, safety, and sanitation regulations throughout the property.
• Maintain strong relationships with guests to encourage repeat visits and referrals.

Requirements

• Proven experience in hospitality management or a similar role within the resort industry.
• Strong leadership skills with the ability to inspire and manage a diverse team.
• Excellent communication skills; bilingual or multilingual abilities are highly desirable.
• Proficiency in budgeting, financial analysis, and revenue management practices.
• Familiarity with front desk operations and customer service best practices in a hospitality setting.
• Ability to work flexible hours, including weekends and holidays as needed.
• A passion for delivering exceptional guest experiences in a fast-paced environment.

Join our team as a Resort Manager where you will play a pivotal role in creating unforgettable experiences for our guests while leading a dedicated team of hospitality professionals!

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Holidays
• Morning shift

Experience:

• Hotel management: 3 years (Required)
• Hospitality: 3 years (Preferred)

Ability to Relocate:

• Sarasota, FL 34242: Relocate before starting work (Required)

Work Location: In person