General Manager

The General Manager (GM) drives front of house (FOH) and back of house (BOH) operations at Jewel Hospitality LLC’s Tropical Smoothie Café locations. The GM balances managerial leadership with occasional BOH support (e.g., cooking, prep), ensuring excellent guest experiences, team safety, and product quality. Key duties include hiring, training, and coaching the team to exceed sales targets, maximize profitability, and uphold brand standards, with a focus on driving year-over-year growth and capitalizing on seasonal opportunities.

ESSENTIAL FUNCTIONS

• Operates with an ownership mindset, overseeing all café functions and stepping into any role as needed.
• Masters all café positions and completes Cafe Basics, Certified Trainer, and Crew Leader Training Programs.
• Recruits, hires, trains, and disciplines team members to maintain optimal staffing levels and performance.
• Manages daily operations—prepping food, crafting smoothies, serving guests, and enforcing cleaning protocols—to deliver fast, high-quality service.
• Drives sales growth through local marketing, catering initiatives, and promotional campaigns, targeting consistent year-over-year increases.
• Controls costs "COGS" and monitors profit against budgets to maximize returns, aligning with quarterly bonus goals.
• Ensures compliance with Tropical Smoothie Café brand standards, including safety, security, and food handling policies.
• Maintains equipment and manages inventory par levels to support seamless operations.
• Coaches Assistant Managers and staff to uphold hospitality, quality, and speed of service standards.
• Performs additional tasks as needed to achieve café success.

REQUIRED EXPERIENCE & KNOWLEDGE

• Minimum 5 years of food service experience (preferably fast casual or franchise) or a hospitality degree.
• Proven skills in team leadership, sales growth, cost control (e.g., COGS, inventory), and guest satisfaction.
• Experience with P&L management, marketing execution, and brand compliance strongly preferred.

WORK ENVIRONMENT

• Expect 45–55 hours/week, including weekends and peak seasons, with flexibility for operational needs.
• Requires prolonged standing, lifting up to 25 lbs, and thriving in a fast-paced setting.

COMPENSATION & BENEFITS

• Competitive salary ($45,000–$52,000 base), with room for negotiation based on experience and performance.
• Quarterly performance bonuses up to $2,000 (potential $8,000/year) plus additional incentives.
• Paid vacation: 5 days annually for years 1–3, increasing to 10 days after 3 years of service.
• Medical insurance: 50% of premium covered by Jewel Hospitality LLC.