What are the responsibilities and job description for the Teller- Floater (Flutuador do caixa da banco) position at Tropical Financial Credit Union?

Description

Are you looking for an organization that values your experience? Are you a skilled customer service professional ready to take your career to the next level? If so, keep reading!

Tropical FCU (TFCU) is a Sun-Sentinel Top Workplace SIX years in a row. Being part of TFCU will provide you with opportunities to engage by learning, growing, contributing, collaborating, and developing professionally. Join us for a great employee experience focused on engaging employees and members alike.

This is a high visibility / high member contact position, thus providing world-class service is essential. Responsibilities include processing and posting members' financial transactions, providing account information and cross-selling services and products to meet the member's needs, performing clerical and / or administrative duties, and providing backup support to other staff within the branch as needed.

JOB SPECIFIC DUTIES

Greet and welcome members and visitors to the credit union in a courteous, professional, and timely manner.
Process member transactions, including deposits, withdrawals, and loan payments; sell cashier's checks, and traveler's checks to members; transfer amounts from member accounts as directed while ensuring compliance with Federal laws, State law, and Credit Union policies and procedures.
Posts transactions to member accounts and maintains member records.
Balance cash drawers daily and periodically.
Research and resolve discrepancies and report discrepancies to the supervisor. Assist in balancing the ATM and other cash dispensers.
Review credit union products and services based on member needs which are obtained by reviewing the member's profile.
Actively cross-sell products and services in order to enhance the Member experience.
Maintain up-to-date and comprehensive knowledge of all credit union products and services, State and Federal regulations that are applicable to the transactions performed in the cashier / teller area, and cross-sell opportunities.
Achieve personal referral and sales goals by proactively identifying referral opportunities utilizing the fundamentals of sales and profiling skills. Actively participate in Sales Promotions and campaigns.
Provide members with general and / or specific information related to credit union products or services.
Alert branch management or Security of any suspicious activity regarding transactions including forgery, theft, fraud, kiting, etc.
Complete Currency Transaction Reports (CTR) and Suspicious Activity Reports (SAR) and other regulatory compliance documentation as
Ensures that work area and equipment are clean, secure, and well maintained in accordance with Credit Union policies and procedures.
In addition to any other assigned training courses, online BSA and OFAC courses must be completed at least annually, as made available by the Training and / or Compliance Departments.
Maintains comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, USA Patriot Act, OFAC, Fair Lending, and Credit Card Act.
Comply with all TFCU policies and procedures to ensure compliance with such regulations.
Performs other duties as required with or without accommodation.

We offer Excellent Benefits such as :

Medical, Dental and Vision Insurance

Retirement Profit Sharing 401K Plan

Accident, Cancer and Hospital Indemnity Plan

Prepaid Legal

Voluntary Life Insurance

Pet Discount Program

Paid Time Off / 11 Paid Holidays

And so much More!

Requirements

Qualifications : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

An individual in this position is required to interact regularly with all credit union members, shared services members, employees, and external insurance vendors; therefore outstanding interpersonal skills are a must.

Ability to read and interpret documents such as procedure manuals.

Ability to write routine reports and correspondence.

Ability to speak effectively with members or employees of the organization.

Ability to add, subtract, multiple and divide in all measure, using whole numbers, common fractions, and decimals.

Ability to apply good business sense understanding to carry out detailed but uninvolved written or oral instructions.

Ability to deal with problems involving a few concrete variables in standardized situations

Ability to meet deadlines in an organized and timely fashion.

Ability to work independently, with minimal supervision at times.

Ability display initiative and flexibility

A willingness to adhere to organizational policies and objectives;

Participate in teamwork, as well as, the willingness and ability to learn new tasks and duties within a changing environment.

Education and / or Experience

High School Diploma or general education equivalent.

A minimum of 2 years of banking / credit union experience in a teller role is preferred.

Strong Knowledge of Credit Union product offerings as well as all services provided.

Basic working knowledge of computers (MS Office, Outlook, Word and Excel)

Proficient with written and oral communication skills.

Written skills to include email etiquette.

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Teller- Floater (Flutuador do caixa da banco)

What are the responsibilities and job description for the Teller- Floater (Flutuador do caixa da banco) position at Tropical Financial Credit Union?

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