FOH TROPICAL GRILLE VERDAE (MIDTOWN)

Job Title: Front of House

The Front of House Position at Tropical Grille is responsible for providing fast and friendly service to our guests while ensuring order accuracy and food quality.

Responsibilities

• Responsible for greeting customers and providing excellent customer service

• Responsible for maintaining friendly/positive attitude

• Responsible for thorough menu knowledge

• Responsible for accurate order taking and cash handling

• Responsible for preparing food accurately and maintaining food quality, consistency, and freshness

• Responsible for proper food portioning with use of designated utensils

• Responsible for checking all orders for accuracy and bagging to go orders

• Responsible for stocking and cleaning assigned stations, as well as bathrooms, dining room, and lobby

• Responsible for maintaining and cleaning equipment

• Responsible for setting up dining room, line, and drive thru areas before open

• Responsible for closing dining room, line, and drive thru areas, including following proper procedures for cooling hot foods for use the next day

Environment

• Setup and maintain sanitation buckets

• Responsible for maintaining time and temperature logs

• Fully clean and sanitize workstation, dining room, and restrooms as appropriate

Policy Adherence

• FOH position is responsible for adherence to all guidelines and procedures set forth by Tropical Grille, including but not limited to:

• Adherence to DHEC and Tropical Grille rules and regulations

• Adherence to Tropical Grille Recipes

• Communicating with management if help is needed

• Ensure proper rotation and labeling of food, FIFO

• Any additional tasks assigned or asked by them of management

Skills and Competencies

• Sense Urgency and Speed

• Muti-tasking skills, Organization, Attention to detail

• Menu Knowledge

• Ability to upsell

• Ability to stand for long periods of time and lift 15-20lbs