What are the responsibilities and job description for the Hotel Night Auditor position at Tropical Winds Oceanfront Hotel?
A hotel night auditor is responsible for overseeing the front desk operations during the night shift, primarily focusing on verifying and balancing the day's financial transactions by checking accounting records, processing payments, assisting guests with check-in and check-out, and providing customer service while also acting as the primary point of contact for guests arriving late at night; essentially combining front desk duties with accounting tasks, requiring excellent attention to detail and the ability to work independently during overnight hours. Key responsibilities of a hotel night auditor:
- Financial Reconciliation:Verifying and balancing all daily financial transactions including cash, credit card charges, room charges, and other revenue streams.
- Guest Check-in/Check-out:Assisting guests with late-night check-ins, processing payments, and handling check-out procedures.
- Customer Service:Addressing guest inquiries, providing information about hotel amenities, and resolving any issues that may arise during the night shift.
- Report Generation:Creating daily financial reports summarizing revenue, occupancy, and other relevant data.
- Security Monitoring:Maintaining awareness of the hotel's security protocols and responding to any incidents that may occur during the night.
- System Management:Utilizing hotel property management systems to update guest information, record transactions, and generate reports.
- Communication with Staff:Coordinating with other departments like housekeeping and maintenance to address guest needs.
Required Skills:
- Attention to Detail:Ability to accurately review financial transactions and identify discrepancies.
- Basic Accounting Knowledge:Understanding of accounting principles and the ability to reconcile financial data.
- Customer Service Skills:Excellent communication and interpersonal skills to interact effectively with guests.
- Computer Proficiency:Familiarity with hotel property management systems and other relevant software.
- Ability to Work Independently:Comfortable working overnight shifts with minimal supervision.
- Other Duties as assigned
Job Type: Full-time
Pay: $15.00 - $16.50 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
Experience:
- Night Audit: 2 years (Preferred)
Ability to Commute:
- Daytona Beach, FL 32118 (Required)
Work Location: In person
Salary : $15 - $17
