Director of Rooms

A cherished heritage of hospitality has been distilled into the spirit of welcome you feel within Troutbeck. Created to delight and impress, Troutbeck is sumptuously designed and brimming with splendor and perfectly appointed in every detail. It is reflected by a world-class team whose personalized, anticipatory intimate service is geared to providing a world class guest experience.

Who We Are

We value our staff, our guests, our community, and are committed to preserving the environment we inhabit. Our culture is all about collaboration, dedication, and best-in-class customer service. Details matter at Troutbeck. We love what we do, and we love rolling up our sleeves to help each other in any department, in any way. When any one person or department succeeds – we all succeed!

Main Duties

• Solicit new and existing accounts to meet/exceed business revenue goals through telephone prospecting, outside sales calls, and written communication
• Attain transient revenue goals and drive revenue maximization for Troutbeck and future properties
• Handle booking details, pertinent aspects of solicitations and closing completed documentation, and coordinate with various departments as needed
• Communicate both verbally and in writing to provide clear direction to all departments to ensure a high quality of service is given to current and new guests
• Build and maintain relationships with accounts, specifically travel agents, peers, and guests
• Develop strategic business relationships with industry partners and other potential guests
• Attend and contribute to sales meetings – preparation of 515 for weekly sales
• Perform all job-related duties as assigned
• The Director of Rooms Sales must maintain frequent communication with the MD and other key managers.
• Management and oversight of digital platforms that sell Troutbeck – keeping website, booking engine and other sites such as American Express, Mr/Mrs Smith, etc. up to date.
• All other duties as assigned.

Requirements

· Knowledge of market trends, competition, and key guests of the properties

· Ability to self-motivate and work independently

· Ability to prioritize, organize, and execute, while maintaining flexibility and dealing with consistent changes

· Maintain professionalism when dealing with guests

Who You Are

· You are a naturally service minded and collaborative individual. You are always willing to jump in, roll up your sleeves and help any department with any task. ‘Not my job’ is not in your vocabulary.

· You are a professional both in presence and appearance. You easily build and maintain relationships with managers, peers, and the public alike. You understand what it means to be a Brand Ambassador!

· You are a proactive problem solver, who understands that different mind-sets and backgrounds lead to better solutions.

· You are punctual and accountable. You know that responsibility and reliability are key to success.

· You are a team player. When one of us succeed – We all succeed!

What We Offer:

· Yearly bonus for full-time year-round employees.

· A benefit package which includes paid time off, medical supplemental (ex-hospital indemnity), dental, vision, 401k, and an extensive employee assistance program.

· Employee discounts for food and rooms when you are not working. A free meal for 2 in our dining room is offered quarterly for you to experience our newest seasonal offering.

· Free family-style meals are served twice daily when you are working.

· An employee incentive program.

· A culture that values learning, development, and internal promotions when appropriate.

Job Type: Full-time

Pay: $87,550.00 per year

Job Type: Full-time

Pay: $85,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift

Work Location: In person

Salary : $85,000 - $90,000