Night Auditor/Front Desk Clerk

About Troutbeck

Come be a part of history at Troutbeck, a gorgeous 250-acre estate hotel retreat in Amenia (NY) right on the northeastern border of NY with CT. Originally a sprawling private estate with a vibrant history, Troutbeck is more than an estate hotel with best-in-class amenities – it’s a destination for inspiration, restoration, and community building. It is a place to build memories.

Who We Are

We have been home for centuries to naturalists, poets, and romantics. We value our staff, our guests, our community, and are committed to preserving the environment we inhabit. Our culture is all about collaboration, dedication, and best-in-class customer service. Details matter at Troutbeck. We love what we do, and we love rolling up our sleeves to help each other in any department, in any way. When any one person or department succeeds – we all succeed!

Main Duties

· Night Audit oversees the Front Desk during overnight hours, in addition to doing regular security walks around the property, then returning to the Front Desk.

· Answering all incoming phone calls for the property.

· Processing All Check ins and Check outs for the property.

· Assisting guests with any concierge requests that come up.

· Following checklist of daily duties, depending on the shift being worked

· Concierge services, such as making reservations for rooms or dining in absence of reservationist.

· Reviewing guest information in Opera daily to ensure accuracy for guest reservation information and billing.

· Learn and be proficient in The Hotel PMS (Opera.)

· Ownership of the front desk email inbox and replying appropriately to guest emails.

· Provide tours of the main buildings and surrounding grounds to guests upon arrival making them familiar with the facilities and offerings on property

· Processing billing and payments for all guests in an accurate and efficient manner.

· Assist guests in any pre arrival planning via emails and/or phone calls.

· Follow proper cash handling and payment procedures,

· Implement and execute monthly inventory of all operational items to ensure proper stock for efficient service of guests.

· Maintain organization and cleanliness of The Front Desk on daily basis.

· Preparing morning coffee service.

· Maintaining fireplaces.

Requirements

· 2 years of experience at a front desk or work in the service industry is preferred. Night Audit experience is specifically preferred.

· Previous experience with Opera is preferred, but not required.

· Excellent verbal communication skills both in-person and on the phone with anyone and everyone. The ability to provide service through productive T professional dialogue.

· Excellent written communication skills. You must be able to professionally, grammatically correct, and politely draft and engage in e-mail communications with anyone.

· The ability to remain calm under pressure. You must always interact with all guests in a polite and respectful fashion. If any difficulties arise you handle yourself with grace and composure.

· You must be able to move independently around the grounds, including on gravel paths.

· Must be able to stand for extended periods.

Who You Are

· You are a naturally service minded and collaborative individual. You are always willing to jump in, roll up your sleeves and help any department with any task. ‘Not my job’ is not in your vocabulary.

· You are a professional both in presence and appearance. You easily build and maintain relationships with managers, peers, and the public alike. You understand what it means to be a Brand Ambassador! You understand the power of a smile and saying ‘Hello.”

· You are a proactive problem solver, who understands that different mind-sets and backgrounds lead to better solutions.

· You are punctual and accountable. You know that responsibility and reliability are key to success.

· You are a team player. When one of us succeeds – We all succeed!

Job Type: Part-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Night shift

Ability to Relocate:

• Amenia, NY 12501: Relocate before starting work (Required)

Work Location: In person

Salary : $20