Wellness Director

About Belden House & Mews

Join the team at Belden House & Mews, a spectacularly updated 3-acre property in the historic center of Litchfield, CT. Comprised of three buildings — an 1888 colonial revival mansion, a 1959 modernist building, and a forthcoming 1891 landmarked firehouse — all restored and updated to offer best-in-class hospitality in the form of 31 guest rooms and suites, dining, wellness, events and leisure, Belden House & Mews is poised to be a new internationally renowned destination for refined and discerning travelers.

Who We Are

Building on the accolades and respect we’ve garnered at our sister-property, Troutbeck in Amenia, NY — such as a MICHELIN Key, consistent yearly recognition in Condé Nast Traveler Readers’ Choice Awards (currently #2 Best Resorts, Northeast), Rural Retreat award by AHEAD, Iconic Hotel award by NYCxDesign, as well as recognition from the James Beard Association, Trip Advisor and myriad other outlets, Belden House & Mews continues our practice of creating singular hospitality experiences through adaptive reuse of historic structures that succeed through reciprocal relationships with their surrounding communities and hiring locally to define our vision. We believe in being both the destination and the gateway to our region, and we seek out talent who shares our passion for commitment to excellence, natural beauty, cultural offerings with a core of hospitality that are our guiding principles.

Main Duties

· The Wellness Supervisor is responsible for the general oversight of Wellness Locations in coordination and support of the Director of Rooms. This includes:

· Training lead on new hires, including owning the documentation of training and the development and maintenance of SOPs with approval of the Director of Rooms.

· Primary point of contact for guest issues, service cancellations, and deescalating complaints.

· Assisting with corrective actions as needed but with direct oversight of the Director of Rooms.

· Ensuring checklist of daily duties are completed accurately for each shift.

· Ensuring proper cash handling and payment procedures are followed for each shift, and all billing is completed accurately and timely.

· Reviewing guest information in Book4Time daily to ensure accuracy for guest reservation information and billing.

· Ownership of the Wellness email inbox, assigning tasks amongst staff, and replying appropriately to guest emails.

· Oversee and execute monthly inventory of all operational items to ensure proper stock for efficient service of guests.

· Maintain organization and cleanliness of the Wellness Locations on daily basis.

Requirements

· 4 years of experience as a reception or front desk agent in hospitality is preferred. 2 years with expanding responsibilities in a service centered position in hospitality required.

· Training Experience is required; 2 years of training experience is preferred.

· 2 years of direct supervisory experience is preferred.

· Experience with the maintenance and development of SOPs, training materials, and ensuring they are being followed by staff is required. 2 years of progressive experience is preferred. Will train for the right candidate.

· Proficient with Microsoft Office, especially Excel and capable of building formulations and formatting spreadsheets is preferred.

· Previous experience with Book4Time is preferred, but not required.

· Excellent verbal communication skills both in-person and on the phone with anyone and everyone. The ability to provide service through productive professional dialogue.

· Excellent written communication skills. You must be able to professionally, grammatically correct, and politely draft and engage in e-mail communications with anyone.

· The ability to remain calm under pressure. You must always interact with all guests in a polite and respectful fashion. If any difficulties arise you handle yourself with grace and composure.

· You must be able to move independently around the grounds, including on gravel paths.

· Must be able to stand and/or sit for extended periods.

Who You Are

· You are a naturally service minded and collaborative individual. You are always willing to jump in, roll up your sleeves and help any department with any task. ‘Not my job’ is not in your vocabulary.

· You are a professional both in presence and appearance. You easily build and maintain relationships with managers, peers, and the public alike. You understand what it means to be a Brand Ambassador! You understand the power of a smile and saying ‘Hello.”

· You are a proactive problem solver, who understands that different mind-sets and backgrounds lead to better solutions.

· You are punctual and accountable. You know that responsibility and reliability are key to success.

· You are a team player. When one of us succeeds – We all succeed!

What We Offer:

· Yearly bonus for full-time year-round employees.

· A benefit package which includes paid time off, medical supplemental (ex-hospital indemnity), dental, vision, 401k, and an extensive employee assistance program.

· Employee discounts for food and rooms when you are not working. A free meal for 2 in our dining room is offered quarterly for you to experience our newest seasonal offering.

· Free family-style meals are served twice daily when you are working.

· An employee incentive program.

· A culture that values learning, development, and internal promotions when appropriate.

Job Type: Full-time

Pay: $67,000.00 per year

Schedule:

• Day shift

Ability to Commute:

• Litchfield, CT 06759 (Required)

Ability to Relocate:

• Litchfield, CT 06759: Relocate before starting work (Required)

Work Location: In person

Salary : $67,000