Receptionist

The Receptionist position provides professional and comprehensive general administrative support for the Richmond Office. This position is responsible for reception, hospitality, and conference services in coordination with other Troutman Pepper offices. The person in this role also supports office services and audio-visual teams to handle facilities, meeting logistics and collaborates with other departments across the firm. This position provides general administrative assistance to the Regional Office Administrator and legal support teams to maintain an effective workflow within the office. The ideal candidate will be a self-starter and a quick learner with the ability to adapt and perform a variety of duties and tasks in a dynamic and fast changing work environment. Essential Duties and Responsibilities: Welcome visitors in-person or on the telephone; answer incoming calls; direct callers to appropriate personnel; greet visitors and notify personnel of arrival of visitors. Serve as the first point of contact with the conference services and hospitality team for employees and all visitors. Understand and follow established office and security procedures for receiving visitors, packages, and Service of Process documents. Provide conference services support and cross train in all conference services areas. Regularly use computer software application programs to retrieve information, send and receive e-mails, reserve conference rooms, and communicate confirmations and cancellations in a timely manner. Handle meeting logistics, including billing catering orders to the appropriate cost centers. Perform routine administrative tasks, including travel arrangements, filing emails and documents, notarizing documents, and submitting expense reports, invoices and check requests while using specialized software programs such as Chrome River and iManage. Assist with coverage for shared services and other departments as needed. Knowledge, Skills, and Abilities: Strong customer service skills oriented with a sincere, helpful, caring and friendly personality. Excellent verbal communication skills and exceptional phone manner. Project enthusiasm, professionalism, and a positive attitude with precise attention to detail, organization, and cleanliness. Ability to adapt within a dynamic scheduling, fast paced, constantly changing and deadline driven environment. Demonstrate excellent interpersonal skills to effectively interact with all levels of firm personnel, outside clients and vendors. Ability to effectively communicate and present information as well as respond to questions from lawyers, staff, clients, and the general public. Ability to interpret a variety of written and verbal instructions and respond using discretion and good judgment. Demonstrate an intermediate level of competency in Microsoft Office Suite and the ability to learn other software such as conference room booking software. Ability to foster an environment of superior customer service, collaboration, commitment, team spirit, pride, and trust. Education and/or Experience: Bachelor’s Degree or commensurate professional work experience. Minimum of two (2) years of experience in a professional setting. Previous experience in a law firm, hospitality and/or a services organization preferred. Job Types: Full-time, Part-time Pay: $40,000.00 - $51,000.00 per year Expected hours: 37.5 per week Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Schedule: 8 hour shift Work Location: In person

Salary : $40,000 - $51,000