What are the responsibilities and job description for the Systems Administrator position at TrovaSearch?
6-12 month contract with possibility of going contract to hire!
Supporting Windows 10, windows server 20xx, vmware experience a plus
Experience running a small IT operation.
Experience in a health-care setting a bonus
- Solves user technology problems at the workstation level including desktop, laptop, tablet, cell phone and related peripheral hardware or software applications and services.
- Champions customer support through positive interaction and advocacy of all end-user issues from initial contact through resolution.
- Maintains all information relating to all technology assets, problems, solutions, and changes within the purview of the Service Desk.
- Provides tier one support including answering phones, documenting tickets, problem routing, dispatching, end-user training, and basic troubleshooting for end-user devices.
- Provides tier two support including advanced device troubleshooting, problem escalation, work order management spare inventory management, PC imaging, device setup, backup support, and documentation.
- Participates in client / project meeting(s) as needed to ensure that developmental projects are transitioned into production. Analyzes the needs and requirements of users and develops documentation as needed.
- Interfaces with users of Information Technology, employing a high degree of tact and diplomacy to promote a positive image of the department. Resolves problem situations in a professional manner. Accurately communicates pertinent information to create a work environment that lends itself to the best interests of departmental personnel and customer service.
