What are the responsibilities and job description for the Customer Service Associate position at Trove Brands?

Job Description

The Customer Service Associate (CSA) is responsible for creating a positive first impression, exhibiting excellent customer service, and promoting a pleasing experience for Salud patients. The CSA approaches his / her tasks in a team-based care fashion that supports patients and their families in self-management, self-efficacy, and behavior change.

We offer :

Starting Wage - $19.00 to $21.00 per hour
Monday to Friday – 8 am to 5 pm
Evening hours may occasionally be required

Comprehensive Benefits Package includes :

Medical ( Includes Free Medical Services at All Salud Facilities )

Dental ( Employee Discounts at All Salud Dental Facilities )

Vision

Flexible Spending Accounts

Basic Life and AD &D

Supplemental Life and AD &D

Short-Term & Long-Term Disability

Accident & Critical Illness Insurance and Employee Assistance Program

Generous vacation accrual

10 Paid Holidays per year (includes 2 Floating Holidays and paid Birthday)

8 Paid accrued Sick Days per year

Our Mission is to provide a quality, integrated healthcare home to the communities we serve

About our Clinic :

Our medical practice is quite lively. We treat our patients with the utmost respect and concern for their physical, emotional, and mental well-being while instilling a fun and vibrant atmosphere bringing smiles to all who enter our doors. A positive attitude brings joy to the healing journey.

A Day in the Life of a Customer Service Associate (CSA) with Salud :

Your genuine spirit of caring welcomes patients as the first step prior to seeing the Doctor, NP, or PA. You may serve as a greeter, front desk receptionist, and / or cashier. You will welcome all patients to Salud and checks them in for all appointment types, checking patients out at the end of an appointment. Make reminder calls, answer questions, manage patient complaints and so much more to ensure a positive experience for all of our patients.

Qualifications : Qualifications

Minimum Requirements

Education :

Graduation from an accredited high school or GED is required

Experience :

One year of front desk / customer service experience in a medical setting preferred

Knowledge, Skills, and Abilities :

Bilingual English / Spanish preferred

Must work well with the other patient care team members

Ability to communicate clearly and appropriately with patients

Professionalism and a positive attitude

Proficient in Elementary Math

Ability to learn and implement complex policies and procedures

Reading comprehension and writing skills

Keyboarding and word processing skills

One year of clerical office experience preferred

Familiarity with medical / dental terminology preferred

Sensitivity to the low-income and ethnic minority community

Willingness to become proficient in the use of telephone, fax, copier, email, and electronic health record-keeping

Ability to read, understand, and follow oral and written instructions

Ability to work evening or weekend hours

Ability to work under stress

Ability to recognize, evaluate, solve problems, and correct errors.

Exhibits excellent customer service

Ability to explain and summarize comprehensive concepts in a way that the general population can understand

Computer systems applications (MS Office, PowerPoint, Chrome, etc.)

The application window is anticipated to close by 2 / 28 / 2025

Additional Information

Salud Family Health is an Equal Opportunity Employer. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race, color, religion, national origin, sex, disability, sexual orientation, gender identity, or any other applicable status protected by federal, state, or local laws. All your information will be kept confidential according to EEO guidelines.

Salary : $19 - $21

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