What are the responsibilities and job description for the After- Hours On-Call Coordinator position at Trove Home Care?
About Trove Home Care
Trove Home Care provides compassionate, one-on-one, non-medical home care and companionship for seniors and individuals with special needs. We are always looking for the best caregivers in Charlottesville and Richmond to join our exceptional care team.
We are seeking a proactive and detail-oriented After-Hours On-Call Coordinator to join our dynamic team at Trove Home Care! This role ensures seamless care coordination for our clients and caregivers during our off-peak hours (nights and weekends), serving as the primary point of contact for scheduling needs and problem resolution.
Must reside in either the Charlottesville or Richmond, VA areas.
Key Responsibilities
- Quickly address scheduling conflicts, emergencies, and call-offs with a sense of urgency.
- Proactively coordinate care and find coverage by utilizing scheduling system and contacting appropriate caregivers
- Monitor caregiver shift notifications to ensure timely clock-ins/outs and compliance with client expectations.
- Communicate effectively with clients, families, and caregivers regarding schedule updates and emergencies to ensure all parties are aligned.
- Maintain thorough documentation of all conversations, actions, and necessary follow-ups within the WellSky software system.
- Uphold company policies and procedures, promoting professionalism and accountability.
Preferred Qualifications
- High school diploma or GED required
- 1-2 years of experience in scheduling, preferably in a home care or healthcare environment.
- Experience with WellSky software is highly desired.
- Working knowledge of HIPAA compliance procedures.
- Proactive mindset with the ability to independently make informed, timely decisions aligned with company policies and values.
- Strong organizational skills with exceptional attention to detail.
- Proficient with computers and smartphones, with reliable internet connection.
- Ability to multitask effectively and remain customer service-oriented under pressure.
Pay and Hours:
- $23- $25/hr
- Part-time: 12-16 working hours per week, with the potential for increased hours over time.
Salary : $23 - $25
