What are the responsibilities and job description for the Helpdesk Operator Job at Troy Public Radio in Troy position at Troy Public Radio?
Below you will find the details for the Helpdesk Operator position in Information Technology, including responsibilities and qualifications.
Position Responsibilities :
- Answer IT Helpdesk phone calls and provide basic troubleshooting for computer problems.
- Direct callers to the online knowledge base and other resources for additional support.
- Assist callers in creating helpdesk accounts, submitting tickets, and utilizing support history tools.
- Submit, review, update, and close tickets for callers as needed.
- Direct callers to appropriate further assistance if the issue is not supported by IT Helpdesk.
- Rotate and log backup tapes as covered in training.
- Perform other additional duties as assigned.
Minimum Qualifications :
Preferred Qualifications :
Work Hours : Varying hours to include nights, weekends, and holidays.
Hazardous Conditions : n / a
Supervisory Responsibility : No
Required Documents :Optional Documents :
J-18808-Ljbffr
