What are the responsibilities and job description for the Guest Services Representative/ Hotel Front Desk Agent position at Tru by Hilton Christiansburg?
Job Overview
We are looking for a team player with great customer service skills, a smile, and who absolutely LOVES people to join our hotel front desk team!
We are looking to fill both a full-time and a part-time shift position.
We are seeking a dedicated and enthusiastic Front Desk Agent to join our team at the Tru by Hilton Christiansburg. The ideal candidate will possess excellent customer service skills and have a passion for hospitality. As the first point of contact for our guests, you will play a crucial role in ensuring a welcoming atmosphere and providing exceptional guest relations. This position requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently.
Responsibilities
- Greet and check-in guests upon arrival, ensuring a smooth and friendly experience.
- Manage phone systems to handle reservations, inquiries, and guest requests promptly.
- Provide information about the resort's amenities, services, and local attractions to enhance guest experience.
- Assist with night audit duties as required, ensuring accurate reporting of daily operations.
- Address guest concerns or complaints with professionalism and empathy, striving for resolution.
- Maintain accurate records of guest information and transactions in the hotel management system.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests.
- Uphold high standards of cleanliness and organization at the front desk area.
Experience
- Previous experience in a hotel or resort environment is preferred but not mandatory.
- Familiarity with hospitality PMS/POS is a plus.
- Bilingual candidates are encouraged to apply to better serve our diverse clientele.
- Strong background in customer service or guest services is essential for success in this role.
- Knowledge of night audit processes is beneficial but can be learned on the job.
Join us in creating memorable experiences for our guests while developing your career in the hospitality industry!
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Expected hours: 25 – 40 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
Work Location: In person
Salary : $15