What are the responsibilities and job description for the Front Desk Agent position at Tru By Hilton Dixon?
Overview:
We are seeking a Front Desk Agent to join our team. The ideal candidate should have a passion for hospitality and excellent customer service skills.
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check guests in and out of the hotel efficiently
- Answer phone calls and direct inquiries to the appropriate department
- Assist guests with requests and provide information about hotel services
- Handle guest concerns and issues promptly and effectively
- Process payments and maintain accurate guest records
- Collaborate with other hotel staff to ensure guest satisfaction
Requirements:
- Previous experience in hotel management or front desk operations preferred
- Proficient in phone etiquette and handling phone systems
- Strong guest relations skills with a focus on delivering exceptional service
- Knowledge of hospitality management practices
- Ability to perform night audit duties is a plus
- Bilingual proficiency is advantageous for interacting with diverse guests
Joining our team as a Front Desk Agent offers the opportunity to work in a dynamic environment where customer service excellence is paramount. If you are a dedicated individual with a passion for hospitality, we welcome your application.
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Nights as needed
- Night shift
- Overnight shift
- Weekends as needed
Experience:
- Hotel experience: 1 year (Required)
Ability to Commute:
- Dixon, IL 61021 (Required)
Work Location: In person
Salary : $15 - $16
