What are the responsibilities and job description for the Tru By Hilton Front Desk Agent position at Tru by Hilton Grand Rapids Airport?
Job Summary
We are seeking a friendly and professional Front Desk Agent to join our team at a vibrant resort. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. The Front Desk Agent will play a crucial role in enhancing guest experiences and managing front desk operations efficiently.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries, requests, and complaints with professionalism.
- Maintain accurate records of guest information and reservations.
- Provide information about hotel amenities, services, and local attractions.
- Process payments and manage billing inquiries.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Assist in managing phone calls, ensuring proper phone etiquette is maintained.
- Uphold the highest standards of hospitality management throughout all interactions.
Skills
- Strong background in customer service within the hospitality industry.
- Excellent phone etiquette and communication skills.
- Experience in front desk operations or hotel management is preferred.
- Ability to build rapport with guests and handle guest relations effectively.
- Multilingual or bilingual skills are a plus, enhancing communication with diverse guests.
- Detail-oriented with strong organizational skills to manage multiple tasks efficiently.
- A positive attitude and willingness to assist guests at all times.
- Knowledge of resort amenities and local attractions is beneficial.
Join us in creating memorable experiences for our guests while fostering a welcoming environment at our resort!
Job Types: Full-time, Part-time
Pay: $12.00 - $15.00 per hour
Expected hours: 24 – 40 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Night shift
- Overnight shift
- Weekends as needed
Ability to Commute:
- Grand Rapids, MI 49512 (Required)
Ability to Relocate:
- Grand Rapids, MI 49512: Relocate before starting work (Required)
Work Location: In person
Salary : $12 - $15