What are the responsibilities and job description for the Front Desk Supervisor/Manager on Duty position at Tru by Hilton - Greensboro, NC?
Job Title: Front Desk Supervisor / Manager on Duty
Location: Tru by Hilton - Greensboro, NC
Job Type: Full-Time | On-Site
About Us
Tru by Hilton is a focused-service property known for delivering superior quality and exceptional customer service. We are seeking a vibrant, hands-on, and motivated leader to support front desk and property operations while promoting service excellence.
Job Overview
We are seeking a dedicated and experienced Front Desk Supervisor / Manager on Duty to oversee the daily operations of our front desk team. As the first point of contact for our guests, you will play a crucial role in ensuring a welcoming and seamless guest experience. This position requires strong leadership, multitasking skills, and a genuine passion for hospitality.
Key Responsibilities
- Supervise and coordinate front desk operations, including check-in/check-out processes
- Act as Manager on Duty during assigned shifts
- Manage guest inquiries, requests, and complaints with professionalism and efficiency
- Train, mentor, and evaluate front desk staff to maintain high service standards
- Oversee phone systems and communication processes
- Maintain accurate records of guest information, reservations, and billing
- Collaborate with housekeeping and maintenance to resolve service issues
- Conduct night audits when needed to ensure financial accuracy
- Uphold brand standards and promote a culture of accountability and service excellence
- Additional tasks as directed by General Manager and Management Company
Experience & Qualifications
- Proven experience in hotel front desk operations or hospitality management
- Strong background in guest services with a focus on guest satisfaction
- Proficient with hotel management software and phone systems
- Excellent communication, organizational, and leadership skills
- Ability to work a flexible schedule including nights, weekends, and holidays
- Detail-oriented with the ability to manage tasks in a fast-paced environment
Benefits
- Paid time off
- Health benefits
- Career advancement opportunities within Tru by Hilton Greensboro and management company
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Expected hours: No less than 40 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
- Weekends as needed
Ability to Commute:
- Greensboro, NC 27407 (Required)
Ability to Relocate:
- Greensboro, NC 27407: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $17