What are the responsibilities and job description for the Tru by Hilton, McKinney, Hotel Front Desk Agent position at Tru by Hilton McKinney?
We are now accepting motivated individuals to join our Front Desk team here at the Tru by Hilton in McKinney,TX!!
Full Job Description
SUMMARY: Responsible for greeting guests, taking reservations, providing guest service and settling guest accounts upon completion of their stay.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Greets, checks in, and assigns rooms to guests
- Promptly and effectively deals with guest requests and complaints
- Answers phone calls and routes appropriately, takes accurate messages, makes reservations and uses upselling techniques as directed by General Manager or sales team
- Assists sales and marketing efforts as directed by General Manager
- Handles confidential information with high integrity
- Maintains accurate cash, accounting, and reservation records
- Responsible for all cash and credit card transactions so that drawers balance at the end of each shift
- Answers guest inquiries about area attractions, hotel services, directions or reservations
- Conducts wake up calls as requested
- Records pertinent guest information and issues in log book for opening managers review
- Keeps communal areas and lobby clean
- Assists breakfast hosts in replenishing food or supplies and cleaning as directed
- Assists with laundry as directed
- Follows company policies and procedures
- Other duties as assigned by supervisor or management
QUALIFICATIONS :
Education/Experience: High School Diploma or GED equivalent. Minimum of three months hotel guest service experience or equivalent training and experience. Hilton PEP experience preferred.
Working Conditions:
- May be required to work nights, weekends, and holidays.
- Will be required to work in a fast-paced environment.
Job Types: Full-time, Part-time
Pay: Based on experience
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed
Experience:
- Hotel Experience: 1 year (Required)
- Customer Service: 1 year (Required)
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
- Degree in hotel management is a plus
