What are the responsibilities and job description for the Guest Service Agent position at TRU by Hilton Pigeon Forge?
In-person applicants will be reviewed more quickly.
Please apply in person at the Tru by Hilton Pigeon Forge - 2815 Teaster Lane, Pigeon Forge TN 37863
Availability: Full time
Join our Tru by Hilton family where you’ll enjoy rewarding work, opportunities to grow your career and stay with us, and a supportive environment that is fun! Our friendly and welcoming Front Desk Agents provide attentive, courteous and efficient service, creating a memorable and personalized experience for our guests during check-in, throughout their stay, and at checkout.
- Greet and interact with guests in a warm, friendly and professional manner
- Provide highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs
- Promptly handle guest service requests and guest complaints to meet and exceed guest expectations
- Work in cooperation with other departments to ensure a positive guest experience
- Use the computer system to make reservations, check-in and check-out hotel guests, process payments
- Perform tasks such as answering phones, maintain a cash drawer, operate office equipment
What are we looking for?**
- Exceptional customer service skills
- Strong oral communication and interpersonal skills
- Strong attention to detail
- Ability to work effectively and efficiently in a fast-paced setting
- Reliability and honesty
- Teamwork and cooperation
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Weekends as needed
Ability to Commute:
- Pigeon Forge, TN 37863 (Required)
Ability to Relocate:
- Pigeon Forge, TN 37863: Relocate before starting work (Required)
Work Location: In person
Salary : $16