What are the responsibilities and job description for the Front Desk Supervisor position at Tru by Hilton - Stoughton, WI?
The Front Desk Supervisor’s responsibilities include all aspects of Guest Relations including the check-in/out process, handling all inquiries, making or modifying reservations, recommendations for things to do and places to eat plus anything else that can improve the guests stay. Employee training, counseling, training and scheduling may be required. You will also be required to occasionally clean or assist other departments as needed. Ultimately, you will ensure a pleasant and comfortable experience for our guests during their stay with us.
Essential Functions
- Oversee all aspects of the Front Desk team including training, coaching/counseling, and possibly scheduling
- Assist GM/AGM in meeting company and brand standards along with reporting accuracy/deadlines
- Provide a welcoming environment at all times
- Courteous phone etiquette
- Computer literacy
- Ability to effectively communicate with guests in a professional manner
- An energetic and outgoing personality
- Handle cash and credit cards accurately
- Demonstrate teamwork
- Protect guest information and ensure privacy
- Attempt to resolve complaints immediately and take ownership of situations
- Complete all Brand and Company Training in a timely manner
- Strive to achieve 100% guest satisfaction
Education, Experience, Other Requirements
Required
- Flexibility to work in shifts and report for scheduled shifts
- Ability to work with little or no supervision while meeting high-performance standards
- Excellent organization skills
- Ability to follow instructions
- High School Diploma or GED
Preferred
- AA or Bachelors Degree
- Work experience in Customer Service in the Hospitality Field
- Experience with hotel operation systems
Job Type: Part-time
Pay: $16.48 - $19.00 per hour
Benefits:
- 401(k) matching
- Free parking
- Life insurance
- Referral program
- Tuition reimbursement
Schedule:
- Day shift
- Evening shift
- Every weekend
- Holidays
- Morning shift
- Night shift
- On call
- Overnight shift
- Overtime
- Rotating weekends
Work Location: In person
Salary : $16 - $19