Front Desk Agent

Tru by Hilton is the newest brand to join the Hilton team with a fresh look while delivering Tru-ly unique guest experiences.

We are currently seeking dynamic professional Front Desk team members who will deliver an energetic, yet relaxing and comfortable guest experience while also delivering on ownership expectations. Weekend availability is a must. Flexibility to work any shift: 7a-3p, 3p-11p or overlapping shifts is a must.

Essential Functions:

• Meets and exceeds the expectations of the customers by ensuring that employees provide outstanding customer service.
• Provide concierge service – fluent knowledge of area, attractions, restaurants, special events, and guest amenities.
• Ensure all charges are correctly entered on the guest’s bill, credit card control procedures are strictly adhered to, and accounts are balanced daily.
• Confirms all duties and reports as specified on the shift checklist are completed accurately.
• Demonstrates a working knowledge of all services, facilities and programs of the hotel and effectively assists guests.
• Responds to guests’ requests promptly, efficiently, and courteously. Communicates effectively arranges fulfillment of guest services by working with housekeeping, maintenance and food and beverage where applicable.
• Maximize revenue per available room using knowledge of rates, selling restrictions and strategies.
• Maximize sales productivity by using proper sales techniques.
• Promote food and beverage outlets within hotel, where applicable.
• Maintaining and stocking Eat & Sip Market. Ensure all guests establish credit upon check-in.
• Associate is expected to work in other areas of the hotel when needed to assist operations and to perform job duties not necessarily contained in this job.
• Adhere to the safety and security policies of the company.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
• Any additional duties as assigned by management.

Requirements
To perform this job successfully, individuals must be able to perform each essential duty. Individuals must be available weekends and holidays as business requires. Additionally, the requirements listed below are representative of knowledge and skills required.

• Ability to work individually and in a team environment.
• Working knowledge of Microsoft Excel and Word.
• Advanced working knowledge of property management.
• Ability to work with various software systems.
• Knowledge of hotel OnQ system a plus
• Working knowledge of switchboard and telephone etiquette.
• Ability to work and interact with associates on every level.
• Possess thorough knowledge of emergency procedures.
• Requires strong communication skills, both verbal and written.
• Excellent attention to detail.
• Ability to bend, lift, kneel, and be in motion for the full day.
• Must be able to move continuously during work hours and able to lift and/or carry 50 pounds.'

Job Type: Part-time

Pay: From $15.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Work Location: In person

Salary : $16