Breakfast Attendant

General Summary:

Shift starts at 6:00 am and you will get off by 2pm. This position requires availability of 2 to 5 days a week. Preparing and maintaining breakfast items.

Duties and Responsibilities:

• Know and live the mission and values of the hotel brand and company.
• Maintain a friendly and helpful demeanour at all times.
• Greet every customer with a smile at 10 feet and a verbal greeting at 5 feet.
• Directly responsible for Overall Guest Satisfaction and Applicable Customer Service/Food and Beverage Scores.
• Utilize aggressive hospitality to ensure the best guest experience. Float throughout breakfast area to enhance guest experience.
• Report all instances of guest dissatisfaction to management for resolution and tracking.
• Make sure that all food items are prepared and in correct area on time and refilled as needed. Check food before placing in guest area to ascertain the appearance, temperature and portions are correct. Constantly spot check food to ensure that food served meets quality standards.
• Keep breakfast area cleaned throughout service. Clean breakfast area and kitchen daily.
• Be knowledgeable of food items and ingredients. Be prepared to answer any guest questions about the items in a direct, concise way. Know the use records.
• Ensure that proper food sanitation practices are followed. Adhere to all local, city, county and state health codes.
• Complete food waste logs daily or as needed to track food spoilage, waste and any foods not prepared to standards.
• Assist with Cost Control: prepare food amounts to projected use based on occupancy, inform management of items running low; and complete Inventory, as assigned.
• Develop a thorough knowledge of hotel staff, services, amenities, and hotel surroundings (i.e. mall, restaurants, and medical facilities).
• Provide the highest quality of customer service to the guest at all times.
• Represent efficiency and friendliness in a manner that leaves a lasting impression.
• Practice safety standards at all times and keep the property safe for guests and fellow employees. Use wet floor signs, as required. Use personal protective equipment. Report any injuries or unsafe conditions to the person-in-charge immediately.
• Complete the shift work Checklist as assigned.
• Other duties as assigned.

Job Type: Part-time

Pay: $14.00 per hour

Benefits:

• Employee assistance program
• Employee discount

Shift:

• Morning shift

People with a criminal record are encouraged to apply

Language:

• English (Required)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Gaylord, MI 49735 (Required)

Ability to Relocate:

• Gaylord, MI 49735: Relocate before starting work (Preferred)

Work Location: In person

Salary : $14