What are the responsibilities and job description for the Front Desk Agent position at Tru by Hilton?
Will pay above market rate for experienced candidates!
We are looking for customer service oriented individuals who are a able to learn the role quickly.
Essential Functions Front Desk:
- Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest.
- Process all guest requests and relay messages.
- Activate and file room keys.
- Verify and adjust billing to guest folios when needed
- Secure payment from guests
- Accept and record wake-up call requests
- Count bank at beginning and end of shift; secure bank.
- Process all payment types and miscellaneous charges; provide change.
- Answer phone calls and assist guests with a variety of requests
- Create, modify, and cancel reservations upon confirmation with a guest
- Assist Housekeeping with folding laundry, maintain pool towels
- Keep the lobby and public restroom clean and tidy
- Other duties may be assigned by the Front Desk Manager or General Manager
Required Qualifications:
- Able to read, write and speak the English language fluently to interact with customers and employees. Strong verbal communication and writing skills.
- Ability to work under pressure and deal with stressful situations during busy periods and seasons.
- Ability to handle multiple priorities at the same time.
- Ability to lead and train other employees on specific duties
- Flexible schedule
Work Remotely
- No
Job Types: Full-time, Part-time
Pay: $14.00 - $15.00 per hour
Benefits:
- Employee discount
- Paid time off
- Professional development assistance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed
Ability to Commute:
- Harrisonburg, VA 22801 (Required)
Work Location: In person
Salary : $14 - $15
