Front Desk Representative/Night Auditor

Job Summary

The Tru by Hilton in Sterling Heights, MI is looking for a team member who can be our part time Auditor, working 11pm- 7am and our part time 3pm-11pm Representative. That would be one person who works 4 to 5 days a week splitting their shifts between the 3pm - 11pm and 11 pm to 7am shifts. Please note that since this business is 24/7, we are looking for a candidate that has open availability, this includes weekends and holidays!! We are looking for a talented, helpful, friendly, motivated team player who demonstrates a 100% commitment to providing the best possible experience for our guests. IMPORTANT: This job does include standing for long periods of time at the front desk and walking around the property in order to fulfill daily tasks and guest service needs. (Please consider this before applying!!)

Some Responsibilities and Duties

• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language; answer telephones using appropriate etiquette.
• Operate telephone switchboard station, process requests for wake up calls, and advise guest of any messages.
• Computer Skills Required: Process all guest check-ins and assign rooms. Activate or reissue room keys using electronic key machine. Process payments (cash and card) and balance folios. Sign up guests for rewards program and inform them of the perks associated with each tier. Previous On Q Software experience is a bonus!
• Basic Math Skills Required: Count bank at end of shift and secure bank. Balance and drop receipts according to Accounting specifications.
• Report accidents, injuries, and unsafe work conditions to the manager. Develop and maintain positive working relationships with others; support team to reach common goals.
• Comply with quality assurance expectations and standards set for the hotel, include uniform and tidiness of the lobby and desk area.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Ability to stand for excessive periods during the shift

Perform other job duties as requested by Supervisors. Sweep, Clean Lobby and public guest areas throughout shift to ensure a clean welcoming environment for our guests.

Work Remotely

• No

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Application Question(s):

• Have you worked the overnight shift in a hotel/hospitality setting before?

Have you ever had to cover a shift or experience frequent schedule changes at work? How do you handle that?

Education:

• High school or equivalent (Required)

Experience:

• Hilton Hotel: 1 year (Required)
• Hotel: 1 year (Required)

Work Location: In person

Salary : $15