General Manager

General Manager Job Details

An ideal General Manager candidate must possess extensive knowledge of hotel operations, a positive attitude, the ability to oversee all operations activities and departments in hotel in order to maximize revenue, deliver a positive guest experience and create an team atmosphere that promotes learning and mentorship.

General Manager Duties and Responsibilities

• The General Manager will provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
• Ensures that all policies, procedures, federal, state and local ordinances with regard to personnel, security, cash handling, guest relations and safety are followed.
• Maintains and improves property standards and service to ensure guest satisfaction and the right public image.
• The General Manager will assist the management company in developing the annual budget and capital expenditure plans.
• Achieve budgeted revenue and profit goals, balancing cost with guest satisfaction.
• Prepare and submit on a timely basis operational results/reports to the management company/owners.
• Ensure property hiring and all employee practices comply with company and legal requirements and strive for a culturally diverse work place.
• Selects, trains, and directs department supervisors and other associates as necessary keeping them well versed in all policies and procedures.
• Assist the Sales Manager on the property's sales strategy and participate in activities that promote revenue generation for the property.
• The General Manager will be involved in promoting a positive image of the hotel in the community.
• Remain highly visible and be readily available for guests at all times.
• Thoroughly understand and implement the service culture of the hotel group and train our team members to deliver an elite service experience to our guests.
• Support team members to ensure the team's entire workload is completed daily.
• Perform other duties as required.

General Manager Job Requirements

To perform this job successfully, an individual must be able to perform each duty at a high level. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

General Manager Education and/or Experience

• Hotel Management, General Business or Marketing degree preferred.
• Three to Five years management experience preferred.
• Or equivalent combination of education and experience.

General Manager Knowledge, Skills and Abilities

• Must be a process driven leader with the ability to maintain a high level of operational and service standards in quickly changing circumstances.
• Ability to deal with management, associates, guests, and general public in a courteous, tactful and patient manner.
• Ability to work in a fast-pace, high energy and demanding work environment.
• The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
• The General Manager requires a good understanding of revenue generation and profit/loss implications.
• Possess strong working knowledge of P&L statement.
• Ability to work as a team player with all levels of hotel staff.
• Excellent guest relation skills.
• The General Manager requires strong interpersonal skills needed to cultivate customer relations and work with associates of various levels and backgrounds.
• Dedicated, hard-working, self-motivated to work within a system of structures and procedures.
• Good computer skills.
• Great management skills.
• Practice safety standards at all times.

Job Type: Full-time

Pay: $55,000.00 - $60,000.00 per year

Benefits:

• Employee discount
• Paid time off

Shift:

• 8 hour shift

Work Location: In person

Salary : $55,000 - $60,000