What are the responsibilities and job description for the Night Auditor position at Tru by Hilton?
We are seeking a reliable and detail-oriented individual to join our team a few nights a week as a Night Auditor. In this role, you will be responsible for overseeing the overnight operations of our hotel, including balancing accounts, processing transactions, and ensuring guest satisfaction. If you’re a night owl with a strong attention to detail and excellent organizational skills, we want you on our team!
About us:
The Tru by Hilton is owned and operated by Duprey Hospitality, a full-service hotel management company based in Concord, we take pride in our commitment to excellence. With management contracts including renowned brands like Marriott, Choice Hotels, and Hilton, we're at the forefront of hospitality. We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Responsibilities:
- Consistently provide professional and courteous guest service, ensuring guests feel welcomed and valued throughout their interaction.
- Handle incoming telephone calls with courtesy and efficiency, addressing guest inquiries and requests promptly.
- Efficiently register guests and assign rooms, ensuring a seamless check-in experience.
- Provide information to guests regarding hotel services, registration procedures, local attractions, dining options, entertainment, and travel directions.
- Accurately calculate bills, process payments, and provide change for guests during check-out.
- Prepare detailed and precise Daily Reports to maintain accurate records of hotel operations.
- Post ancillary charges, including those for food, beverages, room service, and telephone usage, to guest folios.
- Promote current hotel and franchise marketing programs to enhance guest experience and loyalty.
- Maintain open communication with the next shift and promptly report any overnight incidents to the Operations Manager/General Manager/Maintenance team.
- Demonstrate strong teamwork skills, fostering positive relationships and effective collaboration within a diverse team environment.
- Education or Experience- High school diploma or GED equivalent; three to six months of related experience or training; or equivalent combination of education and experience.
- Language Skills- Must have developed language skills to the point to be able to: read and understand instructions, safety rules, operating and maintenance instructions and procedure manuals. Write routine reports and correspondence with proper format, punctuation, spelling and grammar, using all parts of speech. Speak with poise, professionalism and confidence.
- Mathematical Skills- Requires mathematical development sufficient to be able to: add, subtract, multiply, and divide in all units or measure, using whole numbers, fractions, and decimals. Ability to compute ratio, rate, and percent. Possesses sharp ability for attention to detail (able to quickly identify variances in standards), working efficiently, and flexibly. Ability to multi-task and be highly organized while
- Reasoning Ability- Must have developed reasoning skills to be able to: solve practical problems and deal with variety of situations where limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
