What are the responsibilities and job description for the Operations Manager position at TRU HEALTHCARE INC?
Operations Manager: Make More Than a Living—Make a Difference
Make an impact where it matters most!
We are looking for a dynamic and experienced Operations Manager to lead the day-to-day operations of our Duluth branch office. If you are passionate about servant leadership, customer service, and driving results, we’d love to meet you! This position will require regular visits to our Grand Rapids satellite location, as well as quarterly visits to the Corporate office in Arden Hills.
Making a Difference for Our Patients
At TRU Healthcare, we reach beyond traditional care settings to touch the lives of those in our community. Our commitment is to serve the underserved and ensure healthcare access for all, especially those overlooked by the traditional system. In our team, caring extends from each other to every client we serve, fostering an environment where empathy and altruism thrive.
Making a Difference for You
Recognized as one of StarTribune's 2023 Top Places to Work, TRU Healthcare is dedicated to nurturing a workplace where respect, appreciation, and teamwork are part of every day. We offer industry-leading compensation and benefits, championing your well-being and professional growth with a work culture that is as collaborative as it is enjoyable.
Key Responsibilities
Operational Leadership & Compliance
Oversee daily operations and activities of the Duluth office.
Ensure regulatory and employment law compliance in collaboration with corporate leadership.
Monitor and maintain policy and procedure adherence.
Safeguard confidentiality of client and employee information.
Business Growth & Client Services
Seek strategic partnerships and identify new client markets.
Ensure high levels of customer service and manage client concerns or incidents.
Oversee referral and intake processes, ensuring smooth client onboarding.
Team Management & Development
Recruit, hire, and train both administrative, clinical, and field staff.
Provide continuous performance feedback and address performance concerns proactively.
Ensure staff complete required initial and annual training.
Keep staff informed on organizational updates and performance metrics.
Financial Oversight
Achieve revenue targets and manage office budgets effectively.
Participate in assigned committees to drive company initiatives.
Why You'll Love This Position
- Flexible Scheduling: Embrace a Monday through Friday schedule that supports a significant work-life balance, keeping your evenings and weekends free.
- Community Impact: Make a tangible difference in the lives of individuals and families in our community, focusing on those who need it most.
- Supportive Team Environment: Join a family of professionals that genuinely supports and cares for each other, driven by a mission to serve.
What You'll Need to Excel
- Ability to prioritize, delegate, and meet deadlines.
- Strong leadership and people management skills
- Passion for Patient Care: A heartfelt desire to engage directly with patients in their homes, driven by a commitment to positively impact their lives.
- Previous experience in health care preferred, but not required.
Benefits that Make a Difference
- Comprehensive Benefits Package: Includes Medical, HRA, Dental, Teladoc, EAP, and 401K.
- Generous Time Off: Enjoy paid holidays and a top-tier PTO plan.
At TRU Healthcare, we do more than care for our community; we create a space where you can truly shine. Don't just earn a living - Make a Difference. Apply today and discover how your dedication to care can enrich your life and the lives of others.
