What are the responsibilities and job description for the Salon Coordinator position at TRU salon + spa?
TRU salon spa is an upscale, professional salon and spa offering new and unrivaled beauty and wellness services in our area. We are seeking an ambitious and highly motivated Salon Coordinator to join our Branchburg and/or Warren team.
TRU salon spa has established an outstanding reputation for quality products and services. We represent a group of highly trained professionals and support-personnel dedicated to providing each and every one of our clients with outstanding customer service.
As a Salon Coordinator, you will play a vital role in creating a seamless experience for our clients' from start to finish. A great Salon Coordinator acts as both the first and last point of contact for each client. It is someone who is capable of providing every client with first-class customer service while ensuring that each client has a flawless salon visit from the moment they walk in the door, to the moment they leave.
Your responsibilities will include but are not limited to:
- Demonstrating outstanding customer service skills
- Making a positive first impression to anyone and everyone who walks through the door on behalf of the salon
- Learning the computer system (Meevo) and all necessary functions
- Communicating appointment bookings with stylists, estheticians and technicians (including daily reminder calls)
- Efficiently scheduling appointments for hair styling, massage, esthetics, nails or other as required and promoting all of our services within the salon
- To be solely responsible for your workstation and the transactions generated from the station logged into
- Escorting guests to service areas; preparing guests for services
- Assisting all service staff in directing our guests to an appropriate area
- Handling all problems in a timely manner
- Assisting guests with gift packages, gift certificates, and tours as needed
- Assisting with confirmation calls; calling guests if technicians' schedules change; reminding guests of the 24 hour cancellation policy when scheduling appointments
- Booking any and all appointments as guests may need
Job Types: Full-time, Part-time
Pay: $15.00 - $20.00 per hour
Benefits:
- 401(k)
- Employee discount
- Flexible schedule
- Paid time off
Shift:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Experience:
- Customer Service: 1 year (Required)
- Salon and/or Spa: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $15 - $20