What are the responsibilities and job description for the SERVICE ADVISOR - On Highway position at TRUCK CENTER COMPANIES?
Job Details
Level: Experienced
Job Location: NE On Highway - Omaha, NE
Position Type: Full Time
Education Level: Not Specified
Salary Range: Undisclosed
Job Category: Transportation
Description
PERFORMANCE EXPECTATIONS:
I. CUSTOMER:
- Project a positive, helpful, and professional attitude to our customer.
- Greet customers as they arrive in service area.
- Enter complete customer information when opening repair order.
- Schedule appointments using dealership-approved forms.
- Write service order and enter Repair orders into computer. Communicate with service customers to accurately define truck problems or complaints.
- If additional work is needed, explain the details to the customer, including the additional cost and time considerations.
- Follow up with customer throughout repairs is critical.
II. REPAIR ORDERS
- Record Repair Orders daily on control sheet.
- Keep running record of work completed on Repair orders to help Service Manager, Shop Foreman, and mechanics.
- Close repair orders daily to meet daily required labor goals.
- Monitor open repair report daily to ensure all repairs are kept current.
Qualifications
ESSENTIAL QUALIFICATIONS FOR JOB:
A. Must have excellent reading skills and legible handwriting.
B. Must have have efficient typing skills.
C. Must have excellent communication skills.
D. Must be capable of lifting up to 50 lbs.
E. Must have a valid driver’s license.
