What are the responsibilities and job description for the Service Manager position at Truck Center Companies?
Truck Center Companies is a family owned, Freightliner dealer group. We have 17 locations across Nebraska, Iowa, Minnesota and Kansas with over 1100 employees! We are constantly striving to be the best and stay one foot ahead of our competition. We are able to do that through our dedicated staff. Our company prides itself in delivering superior customer service and taking care of our employees. We promote from within and offer growth and advancement opportunities for those looking for more!
We are currently looking for a Service Manager for our Liberal, KS dealership.
Responsibilities:
- Project a positive, helpful and professional attitude to our customer. Meet or exceed the customer expectation of repair at all times.
- Review daily operating control report.
- Maintain a daily control sheet of repair orders for reference.
- Review open repair order report weekly.
- Comply with all safety requirements set forth.
- Hire and dismiss service department personnel as required.
- Maintain the proper level of personnel to achieve customer satisfaction and company labor sales objectives.
- Define training needs for each individual and maintain training files of each individual.
- Hold bi-weekly service meetings with all service personnel, review all bulletins and updates from OEM's, solicit any service problems from employees' which are company related.
- Perform yearly evaluations one on one with each service employee.
- Produce a profitable department and control expenses.
- Review monthly financial statements to measure the results and control of your department.
Qualifications
- Strong communication skills and the ability to translate customer needs to workable technician orders
- Basic knowledge of computer programs including word processing and database tools
- Organizational skills including the ability to manage personnel, financials and meet with customers and ensure that work is done properly
- Exceptional customer service skills based on experience
This position will receive a complete benefit package including:
- Health
- Dental
- Vision
- 401k
- Paid time off
- Company paid life insurance
- And more!
To be considered for this position, apply online at www.truckcentercompanies.com/careers.
Job Type: Full-time
Pay: $60,000.00 - $90,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Work Days:
- Monday to Friday
Work Location: In person
Salary : $60,000 - $90,000
