Field Service Diesel Mechanic

Company Description

For over 50 years, three generations have led Truck Centers, Inc. from a single store dealership into our current network of ten, full-service dealerships and two auxiliary locations proudly representing Freightliner and Western Star trucks in Illinois, Indiana, and Missouri. Our team has remained dedicated to delivering exceptional customer service in an environment that fosters collaboration, innovation, and a communal spirit of giving back. To learn more about us, visit truckcentersinc.com.

Job Description

As a Field Service Diesel Mechanic at Truck Centers, Inc., you'll be a key player in providing exceptional on-site repairs and fleet maintenance for our customers. Working at customer locations or out in the field, you'll handle diagnostics, inspections, repairs, and part replacements, following our standards, OEM specifications, and warranty guidelines.

*This position will work 1st shift with on-call services available for after-hours and weekends. 

What You'll Do:

• Perform Routine Maintenance: Keep vehicles in top shape by handling basic tasks such as filling tanks, checking oil, performing inspections, and ensuring your vehicle is stocked with the tools and parts necessary for efficient repair and maintenance.

• Efficient, Quality Repairs: Complete repair tasks with precision and efficiency, maintaining high standards as per OEM, warranty, and company guidelines.

• Diagnostics & Problem-Solving: Use repair orders, diagnostic tools, and a keen eye to identify issues and execute effective repair plans, bringing vehicles back to optimal condition.

• Repair Key Truck Systems: From engines and transmissions to brakes, HVAC, and electronics, perform both general and complex repairs, covering all major systems.

• Work with Certifications: Apply your certified expertise, including specialized DTNA training and knowledge of engines, transmissions, and vendor product lines, to complete repairs and installations with accuracy.

• Documentation & Communication: Use Dealer Management System and Service Notes to record thorough, organized details of diagnostic findings, repair progress, and work performed, ensuring clear communication with customers and the Service office, and for smooth warranty processing.

• Warranty Recovery: Assess warranty claim status and complete necessary documentation and steps for successful warranty recovery.

• Test Repairs: Conduct road tests to ensure your repairs resolve customer concerns and meet our quality standards.

This role is perfect for those who thrive in a dynamic environment and are passionate about keeping our customers’ vehicles running smoothly. If you’re skilled in diesel mechanics and ready for a field-based challenge, apply to join our team!

Qualifications

What We're Looking For:

• Background & Screening: Ability to pass a pre-employment background check, physical exam, and drug screen.
• Education & Experience: High School Diploma or GED required. A certificate from a diesel tech training program is preferred, or at least 10 years of hands-on experience with heavy-duty truck service in a shop setting.
• Licenses & Certifications: Must have a valid driver’s license and meet insurance requirements. A Class A CDL with an air brake endorsement is a big plus. We’re also looking for HVAC certification and, ideally, certifications with Cummins IS Series, Allison Transmission, Caterpillar engines, Eaton, and Meritor.
• DTNA Certifications: Completion of DTNA’s 14 system certifications within the first 120 days on the job is required.
• Technical Skills: Welding and fabrication skills are essential.
• Mindset & Approach: We need someone with a strong mechanical aptitude, commitment to quality work, and a dedication to outstanding customer service. Independent, resourceful workers with excellent time management skills will thrive here.

Work Environment:

This role involves physical activity throughout the shift, including standing, walking, climbing stairs, getting in and out of vehicles, and other movements like stooping, kneeling, crouching, reaching, bending, and balancing. You’ll be working in diverse environments—from our dealership and customer facilities to roadside locations. To succeed, you should be able to repeatedly lift up to 75 lbs. unassisted.

What We Offer:

Pay Range: $24.45 - $36.67 per hour plus incentive bonus eligibility. 

• 401(k) with company match
• Health insurance with 3 plan options to choose from
• Vision Insurance
• Dental Insurance
• Paid time off including paid volunteer time
• Disability insurance
• FSA and HSA options
• Company paid Life and AD&D insurance
• Maternity leave
• Employee assistance program
• Wellness program
• Company paid uniforms
• OEM and vendor certification training at no cost through our state-of-the-art Training Center at our Troy & South Bend campuses to maintain your certifications and obtain new ones
• Company paid PPE program
• Tool insurance at no cost
• Company-supplied specialty tooling

Additional Information

Truck Centers, Inc. is an equal opportunity employer (EOE).  All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, disability, or protected veteran status.