What are the responsibilities and job description for the Outside Parts Sales Representative position at Truck Centers, Inc.?
Company Description
About Truck Centers, Inc.
For over 50 years, three generations have led Truck Centers, Inc. from a single store dealership into our current network of ten, full-service dealerships and two auxiliary locations in Illinois, Indiana, and Missouri proudly representing the Freightliner and Western Star truck brands. Our team has remained dedicated to delivering exceptional customer service in an environment that fosters collaboration, innovation, and a communal spirit of giving back. To learn more about us, visit truckcentersinc.com.
Job Description
Truck Centers, Inc. is looking for a motivated and customer-focused Outside Parts Sales Representative (OPS) to join our team in Troy! In this role, you'll be building strong relationships with customers, growing new business opportunities, and serving as a key partner for commercial vehicle and equipment parts needs. If you enjoy connecting with people, finding solutions, and driving results, this could be a great fit for you.
Schedule:
This is a Monday–Friday role, but some nights and weekend hours may be needed to support customer needs.
What You'll Do:
- Develop new business by identifying leads and building strong relationships with prospective customers.
- Maintain and grow existing accounts to hit or exceed sales goals.
- Use your knowledge of vehicle parts and inventory systems to provide timely and accurate solutions for key customers.
- Look up parts, access technical info, and track down inventory—whether it’s on-site or across the TCI network.
- Partner with vendors to organize product demos for customers.
- Handle warranty and return paperwork for your accounts.
- Tackle customer concerns with a positive, solution-focused mindset to keep satisfaction and repeat business high.
- Recommend new product lines or items that align with customers’ needs.
- Review account activity and pricing profiles regularly to find new ways TCI can serve your customers better.
- Stay in close contact with your accounts, including regular on-site visits, to ensure they’re getting the top-tier service we’re known for.
If you’re driven, dependable, and ready to be the face of TCI’s parts team in the field, we’d love to talk!
Qualifications
What We're Looking For:
- Valid Driver's License and ability to meet insurance requirements
- 5 years of parts sales experience; heavy-duty truck parts experience is highly preferred
- Demonstrated customer service experience
- Thorough knowledge of basic computer operations and MS Office Suite proficiency
- Strong organizational and time management skills that reflect the ability to perform and prioritize multiple projects seamlessly with excellent attention to detail and a solution-focused outlook
- Must participate in a pre-employment background check, physical, and drug screen.
What We Offer:
Pay Structure: This position is commission based. Typically we will offer a guaranteed salary for a set amount of time until customer base is established at which point, you will switch to a commission-based pay structure.
- 401(k) with company match
- Health insurance with 3 plan options to choose from, Vision Insurance, and Dental Insurance
- Paid time off including paid volunteer time
- Disability insurance
- FSA and HSA options
- Company paid Life and AD&D insurance
- Maternity leave
- Employee assistance program
- Wellness program
Additional Information
Truck Centers, Inc. is an equal opportunity employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
We believe in the Hire to Retire philosophy and invest in individuals that we believe will be valuable assets to TCI and our customers for years to come. Thus, we want to help you live well through personal and professional growth plus a multitude of benefits.
