Service Advisor

Company Description

About Truck Centers, Inc.
For over 50 years, three generations have led Truck Centers, Inc. from a single store dealership into our current network of ten, full-service dealerships and two auxiliary locations proudly representing Freightliner and Western Star trucks in Illinois, Indiana, and Missouri. Our team has remained dedicated to delivering exceptional customer service in an environment that fosters collaboration, innovation, and a communal spirit of giving back. To learn more about us, visit truckcentersinc.com.

Job Description

Are you someone who thrives on delivering top-notch customer service in a fast-paced environment? At Truck Centers, Inc., we’re looking for a Service Advisor to be the friendly face of our Service Department. If you’re a great communicator who enjoys helping people navigate their service needs, we’d love to have you on our team!

About the Role:
As a Service Advisor, you’ll be the go-to person for our customers, whether they’re calling in or visiting in person. Your role will involve listening to their concerns, documenting repair requests, and conducting initial inspections to ensure our team delivers efficient, high-quality service.

Schedule:

• Monday-Friday, 3:30 PM – Midnight
• Potential to work 12:00 PM – 8:30 PM if needed.

Key Responsibilities:

• Greet and assist customers as they arrive at the Service department.
• Create detailed repair orders and schedule service appointments using our Dealer Management System and digital tools.
• Talk with drivers to understand their concerns, perform preliminary inspections, and record accurate information for repair orders.
• Verify account details, check for recalls, review repair histories, and confirm warranty coverages.
• Maintain clear communication with customers throughout the service process to ensure transparency and satisfaction.
• Coordinate towing services and other sublet purchase orders as needed.
• Obtain necessary approvals to initiate repairs and coordinate with the Service Dispatcher for vehicle assessments.
• Offer guidance on dealership amenities and arrange shuttle services for customers waiting on-site.
• Collaborate with the Dispatch team to manage the logistics of vehicle pick-up and delivery.
• Monitor customer feedback and actively seek ways to improve their experience.
• Communicate repair processes and solutions clearly, ensuring customers feel confident and informed every step of the way.

Why Join Us?
At Truck Centers, Inc., we’re all about people. Our team is passionate about providing excellent service while fostering a positive and supportive environment. If you’re ready to take the next step in your career and make a difference for our customers, this is the opportunity for you!

Qualifications

What We're Looking For:

• High School Diploma or GED
• Valid Driver's License with ability to meet insurance requirements is required; CDL preferred
• Minimum of 1 year mechanical, trucking, or dealer service experience; 2 years preferred
• Knowledge of Service department operations, trucks, and truck parts
• Mechanical aptitude or truck repair experience is highly preferred
• Demonstrated customer service and interpersonal communications skills, even in times of stress
• Strong organization and time management skills that reflect the ability to perform and prioritize multiple projects seamlessly with excellent attention to detail and a solution-focused outlook
• Knowledge of computer operations, tablets, data entry, and MS Office with 30wpm typing capability; Procede software experience is a plus
• Candidates with Freightliner dealership experience and/or CIC Level I or II training are strongly encouraged to apply
• Must participate in a pre-employment background check and drug screen.

WHAT WE OFFER:

Pay Range: $38,072.32 - $57,108.48 per year. 

• 401(k) with company match
• Health insurance with 3 plan options to choose from
• Vision Insurance
• Dental Insurance
• Paid time off including paid volunteer time
• Disability insurance
• FSA and HSA options
• Company paid Life and AD&D insurance
• Maternity leave
• Employee assistance program
• Wellness program
• Company paid uniforms

Join our team and be a part of a company that values customer satisfaction and service excellence!

Additional Information

Truck Centers, Inc. is an equal opportunity employer (EOE).  All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, disability, or protected veteran status.

We believe in the Hire to Retire philosophy and invest in individuals that we believe will be valuable assets to TCI and our customers for years to come. Thus, we want to help you live well through personal and professional growth plus a multitude of benefits.