What are the responsibilities and job description for the Service Invoicer position at Truck Centers, Inc.?
Company Description
About Truck Centers, Inc.
For over 50 years, three generations have led Truck Centers, Inc. from a single store dealership into our current network of ten, full-service dealerships and two auxiliary locations proudly representing Freightliner and Western Star trucks in Illinois, Indiana, and Missouri. Our team has remained dedicated to delivering exceptional customer service in an environment that fosters collaboration, innovation, and a communal spirit of giving back. To learn more about us, visit truckcentersinc.com.
Job Description
Are you detail-oriented with a knack for customer service? Do you thrive in a fast-paced environment where accuracy and communication are key? Join the Truck Centers, Inc. team as a Service Invoicer, where you’ll play a critical role in ensuring our customers and team members experience seamless service operations.
As a Service Invoicer, you’ll review completed repair orders (ROs) for accuracy, ensure they align with company, OEM, and warranty guidelines, and work directly with customers and our Warranty team to finalize payments. This role requires top-notch organizational skills, a solutions-focused mindset, and the ability to build rapport with customers.
What You’ll Do:
- Ensure Accuracy: Review repair order packets to confirm all documentation is complete and adheres to company and OEM warranty requirements.
- Collaborate: Work closely with technicians and team members to address discrepancies in estimates, repair orders, and tech notes.
- Process Returns: Oversee the processing of parts returns, ensuring proper documentation and workflow.
- Customer Support: Communicate with customers to answer questions, resolve billing and warranty concerns, and guide them through the Service workflow with professionalism and care.
- Invoice Management: Confirm labor and parts charges for accuracy, send invoices to customers for payment, and organize completed ROs according to company policies.
- Warranty Expertise: Look up and apply warranty guidelines and ensure compliance with company and OEM policies.
- Continuous Improvement: Monitor customer satisfaction and proactively address concerns to maintain high service standards.
Qualifications
What We're Looking For:
- High School Diploma or GED
- Minimum of 1 year mechanical, trucking, or dealer service experience; 2 years preferred
- Knowledge of Service department operations; Mechanical aptitude or truck repair experience is highly preferred
- Demonstrated customer service and interpersonal communications skills, even in times of stress
- Strong organization and time management skills that reflect the ability to perform and prioritize multiple projects seamlessly with excellent attention to detail and a solution-focused outlook
- Knowledge of computer operations, data entry, and MS Office with 30wpm typing capability; Procede software experience is a plus
- Must be able to pass a pre-employment background check, physical, and drug screen.
WHAT WE OFFER:
- 401(k) with company match
- Health insurance with 3 plan options to choose from
- Vision Insurance
- Dental Insurance
- Paid time off including paid volunteer time
- Disability insurance
- FSA and HSA options
- Company paid Life and AD&D insurance
- Maternity leave
- Employee assistance program
- Wellness program
- Company paid uniforms
Additional Information
Truck Centers, Inc. is an equal opportunity employer (EOE). All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, disability, or protected veteran status.
We believe in the Hire to Retire philosophy and invest in individuals that we believe will be valuable assets to TCI and our customers for years to come. Thus, we want to help you live well through personal and professional growth plus a multitude of benefits. In additional to multiple comprehensive healthcare packages including medical, dental, vision, and prescription coverage, we offer a flexible spending accounts for healthcare costs or dependent care, company paid life insurance, voluntary life insurance, disability insurance, AD&D coverage, 401(k) retirement plan with company match, health and wellness incentive programs, training and career development opportunities, alternative work arrangements, volunteer time off, tiered PTO system, service awards, competitive salary, uniforms, technician tool insurance, and a family-first, team environment.
