Counter Parts Sales

Truck & Equipment Corp. is a Mack truck, Hino truck, and Capacity yard tractor dealer located in Harrisonburg, Virginia. The company offers sales of new and used trucks, leasing, parts, service, body shop, trailer shop, radiator shop, fuel injector testing, diesel fuel injection shop, and wash-bay services.

We have opened up a second Capacity dealer location in Winchester, VA. We also provide all makes truck and trailer parts and service through Winchester.

We strive to give the absolute best customer service and support by offering a large inventory of parts. The service department has factory certified technicians on site to diagnose and repair your truck to get you back on the road. There is not a job to small or to large for the body shop or trailer repair shop.

Functional Role:

The role of the Counter Salesperson is selling parts to customers over-the-counter and providing necessary parts to the service department and body shop. The Parts Counterperson is also responsible for placing special orders and providing customer service by answering customer’s questions regarding parts, parts orders and delivery times.

Basic Functions Include;

• Assists customers in selecting and purchasing parts.
• Places special orders for parts.
• Reads appropriate manuals to ascertain type and specification of part.
• Provides pricing and product information to customers.
• Dispenses parts to the service department and body shop.
• Order out-of-stock parts requested by customers.
• Assists in taking inventory.
• Meets departmental production and profitability goals.
• Maintains CSI at or above dealership standards.
• Answers telephone promptly and consistent with dealership guidelines.
• Maintains an organized, clean and safe work area
• Participates in required training
• Records all hours worked accurately in company timekeeping system
• Follows Safeguards rules and regulations.
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned

Reporting Relationships:

The Counter Sales Person reports to the Parts Manager.

Requirements:

Education:

• High School Diploma required.
• Some college business training preferred.

Experience:

• At least two years of customer service experience, preferably in the truck repair and parts industry.

Skills & Knowledge:

• The ability to communicate with a customer and to deal with adversarial situations.
• The ability to perform basic math functions and sales ability.
• Have a valid and current Virginia Drivers License.

Physical:

Body Positions: Sitting, standing, kneeling, crouching and stooping. Body Movements: Turning head and torso, bending and flexing arms, wrists, and fingers, use hands to feel objects, reach with hands and arms and lift or move 30 lb.

Body senses: Must be able to see and hear, have full power of speech as well as communicate on the phone with customers and associates. Must be able to see to read correspondence and related material and reports and have specific vision. This including close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Language:

Must be able to read and write in English well enough to read and prepare reports, generate computer reports, and communicate effectively peers, customers, and outside associates.

Mathematics:

• Must be able to complete routine arithmetic computations to check part orders and invoices.

Working Conditions:

The Counter Sales Person works both indoors and out, moving about the shop and parts departments to communicate with mechanics, salespeople and customers. Weekend, evening, and holiday hours may be required.

Compensation:

Starting salary is based on experience for this position. There is an incentive program with no cap limit.

Advancement Opportunities:

This is an opportunity to come in as a salesperson and work up to manager.

Benefits:

• Health Insurance
• Dental Insurance
• Life Insurance
• Vision Insurance
• ESOP
• Paid Training
• Paid Time Off
• Holiday Pay
• Incentive Program w/ no cap

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Work Location: In person